Nationwide Children's Hospital

Pediatric hospital providing care and research

AV Specialist 2

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeColumbus, OH, USANo salary listedIn-person

About the Job

Requirements

A valid Ohio driver’s license and proof of auto insurance are required by hospital policy.
Must pass a motor vehicle background inspection, meet insurance eligibility and driving qualifications, and complete training required by Nationwide Children’s Hospital; must maintain qualification under its insurance guidelines.
A bachelor’s degree or equivalent professional experience is required.
Demonstrated proficiency in digital media capture and conversion equipment and software.
Proficiency in Microsoft Office and industry-standard ticketing systems and workflows.
Three to five years of AV experience, or equivalent.
Strong understanding of AV systems, signal flow, and troubleshooting.
Experience supporting conferencing platforms and room systems.
Ability to work independently and manage multiple priorities.

Responsibilities

Provide intermediate to advanced technical support to ensure AV systems and environments function effectively and meet user needs.
Ensure ongoing reliability and performance of AV systems through routine monitoring, preventive maintenance, and system updates.
Diagnose and resolve complex AV-related issues independently, following established processes and escalating when appropriate.
Provide operational and technical support for meetings and events, ensuring seamless setup, execution, and issue resolution in real time.
Maintain accurate documentation of issues, solutions, and system changes while adhering to service workflows and escalation protocols.

Overview:

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary:

Responsible for ensuring reliable, high-quality audiovisual (AV) experiences by supporting, maintaining, and optimizing AV systems and services across environments. This role independently resolves technical issues and enables seamless meeting and event delivery through effective system support and user assistance.

Job Description:

Essential Functions:

Provides intermediate to advanced technical support to ensure AV systems and environments function effectively and meet user needs.
Ensures ongoing reliability and performance of AV systems through routine monitoring, preventive maintenance, and system updates.
Diagnoses and resolves complex AV-related issues independently, following established processes and escalating when appropriate.
Provides operational and technical support for meetings and events, ensuring seamless setup, execution, and issue resolution in real time.
Maintains accurate documentation of issues, solutions, and system changes while adhering to service workflows and escalation protocols.

Education Requirement:

Bachelor’s Degree or equivalent professional experience, required.

Skills:

Demonstrated proficiency in digital media capture and conversion equipment and software.
Proficiency in Microsoft Office and industry-standard ticketing systems and workflows.

Experience:

3–5 years of AV experience, or equivalent.
Strong understanding of AV systems, signal flow, and troubleshooting.
Experience supporting conferencing platforms and room systems.
Ability to work independently and manage multiple priorities.

Physical Requirements:

OCCASIONALLY: Cold Temperatures, Decision Making, Electricity, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hot Temperatures, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Loud Noises, Power Tools, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Repetitive hand/arm use, Squat/kneel, Working at Heights, Working Outdoors

FREQUENTLY: Audible speech, Bend/twist, Climb stairs/ladder, Color vision, Depth perception, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Seeing – Far/near, Sitting, Standing, Walking

CONTINUOUSLY: Computer skills

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

About the Company

Nationwide Children's Hospital

Pediatric hospital providing care and research

Nationwide Children’s Hospital provides pediatric care across 50 locations in Ohio, serving about 1.8 million patient visits each year with a staff of 1,600 physicians and 16,000 employees. It combines clinical care with research and training through the Abigail Wexner Research Institute and its affiliation with The Ohio State University College of Medicine. The hospital stands out for its high rankings across pediatric specialties, a leading role in pediatric surgery, and a strong commitment to care regardless of a family’s ability to pay. Its goals are to deliver high-quality pediatric care, advance medical knowledge through research, and educate the next generation of children’s health professionals.

Company size: 10,001+
Company stage: Grant
Total funding: $4.1M
Headquarters: Columbus, OH
Founded: 1892

Recently Posted Jobs

Explore more opportunities at Nationwide Children's Hospital

See more jobs