Associate Digital Product Management - Enterprise Technology Services
About the job
- Must have earned a bachelor's degree in Business, Information Systems, Computer Science, Engineering, Business Analytics, Product Management, Economics, or another relevant field before the full-time start date.
- Students must have a graduation date between December 2026 and June 2027.
- Demonstrated interest in technology, product management, digital products, customer experience, AI-enabled products, data-informed decision-making, or enterprise platform concepts.
- Strong analytical and problem-solving skills, including interpreting data, evaluating information, identifying patterns, forming hypotheses, and developing clear recommendations.
- Strong written and verbal communication skills to explain ideas, product decisions, insights, risks, and recommendations clearly to technical and non-technical audiences.
- Ability to collaborate effectively within cross-functional teams and build strong working relationships with partners and stakeholders.
- Experience through coursework, projects, internships, research, student organizations, or extracurricular activities demonstrating leadership, organization, customer focus, product-oriented thinking, data literacy, or technical fluency.
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.
- Partner with Product Managers, Engineers, Designers, Data Analysts, Architects, and business stakeholders to support product strategy, discovery, roadmap planning, and product decision-making.
- Frame customer or colleague problems, define opportunities, develop hypotheses, and document product requirements, user stories, acceptance criteria, and solution concepts.
- Conduct customer discovery, stakeholder engagement, user research, and usability testing, and synthesize qualitative and quantitative insights to inform product decisions.
- Support prioritization by evaluating customer value, business value, technical feasibility, risk, effort, and evidence from product, customer, operational, and business data.
- Help define product outcomes, KPIs, success measures, dashboards, launch measurement, and post-launch learning plans with product and analytics teams.
- Analyze customer, product, operational, and business data to identify trends, insights, opportunities, and recommendations that improve customer or colleague experiences.
- Collaborate across product, engineering, design, analytics, risk, security, operations, finance, and business teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations.
- Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices.
- Interest in product management, technology strategy, digital products, customer experience, payments, data analytics, AI, or emerging technologies.
- Familiarity with Agile, Lean, Scrum, Kanban, product roadmaps, user stories, backlog prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics.
- Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices.
- Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC practices, implementation considerations, change management, or release management.
- Experience using customer insights, dashboards, KPIs, experimentation, product metrics, operational insights, or quantitative and qualitative evidence to support evidence-based product decisions.
- Interest in AI-enabled product management practices, including generative AI, intelligent automation, AI-assisted discovery or analysis, product analytics, responsible AI usage, and human-in-the-loop validation.
- Experience using productivity, collaboration, analytics, design, product management, or project management tools such as Jira, Confluence, Figma, Miro, Excel, PowerPoint, Tableau, Power BI, or similar platforms.
- Demonstrated curiosity, ownership, resilience, learning agility, customer focus, technical fluency, data literacy, and passion for building technology products that create meaningful customer and business value.
About the company
American Express issues credit and pay-in-full charge cards to consumers and businesses, and unlike most card issuers it also runs the payment network its cards use. Its Travelers Cheque, launched in 1891, made carrying money abroad safer, and in 1959 it became the first major issuer of plastic cards. Cardholders earn points toward flights and hotels plus perks such as airport lounges, while companies use its corporate cards for employee travel and expenses. American Express earns a fee from merchants on each purchase, plus annual fees and interest on balances cardholders carry. Henry Wells and William Fargo, who later started Wells Fargo, co-founded it in 1850 as a freight delivery business; it is based in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1850
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Simplify's Take
What believers are saying
- Customers pay up for premium cards: annual card fee revenue rose 15% to $2.9 billion in the June 2026 quarter.
- Hybrid dominates listings: 408 of Amex's 451 roles in October 2026 mixed office and home days.
- Room to grow in AI: Amex listed 56 AI and machine-learning jobs among 451 openings in October 2026.
What critics are saying
- Stock grants lost value: Amex fell 17% through October 8, 2026; Visa rose 7% over the same period.
- Generosity is expensive: rewards, perks and partner payments took 45% of revenue in the June 2026 quarter.
- Regulators are watching closely: Amex's bank agreed to a $350 million penalty over money-laundering controls in October 2026.
What makes American Express unique
- Merchants pay more than borrowers: merchant fees were 52% of Amex's revenue in the June 2026 quarter, interest 24%.
- It leans on one airline: Delta-branded cards were 13% of Amex card spending and 21% of its loans in 2025.
- Most staff work outside the US: 50,900 of Amex's 76,800 employees were abroad at the end of 2025.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Bonus incentives
Comprehensive medical, dental, vision, life insurance, and disability benefits
Generous paid parental leave policies
Free access to global on-site wellness centers staffed with nurses and doctors
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company News
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United Airlines reported strong second-quarter results driven by loyalty programmes, with American Express playing an unexpected role despite not co-branding a card with the carrier. United's MileagePlus card is issued exclusively by Chase through 2029, but Amex channels premium spend through its Platinum cardholders, who can designate United for a $200 annual credit on bags and fees. Business Platinum holders receive a 35% rebate on economy fares booked through Amex Travel. The airline also benefits from Amex's transfer partnerships with programmes like Air Canada Aeroplan and Singapore KrisFlyer, which provide access to United seats. United's chief commercial officer reported new co-branded card accounts rose 22% year-over-year, hitting a second-quarter record, whilst card spend increased 14%. Loyalty revenue grew 11.3%, or above 13% when adjusted for accounting changes.
Root Down Market awarded $20,000 Amex Shop Small(R) Grant from American Express and Main Street America to launch community ice cream stand employing local teens. July 13, 2026 July 12, 2026 4 mins read NEW SHARON - Root Down Market, a restaurant, local food market and gathering place in New Sharon, Maine, has been selected as a recipient of an Amex Shop Small(R) Grant from American Express(R) and Main Street America. The grant provided Root Down Market with $20,000 in funding to purchase a new ice cream stand featuring Maine-made Gifford's Ice Cream while creating meaningful employment opportunities for local teenagers. The new ice cream stand will serve a variety of premium Gifford's Ice Cream flavors and provide local youth with valuable first-job experiences, helping them develop workplace skills, responsibility, and confidence in a supportive community environment. "We are incredibly honored to receive this investment from the American Express Shop Small grant," said Erica Emery, co-owner of Root Down Market. "Since opening two years ago, we have consistently had teenagers apply for jobs here, but we are not set up as a seasonal or after-school job. Dave and I both had our first jobs in the food industry, and we wanted to create a part of our business that would be a good fit for teens looking to work. I really stressed in the grant application that we are focused on local and Maine products and that our community has eager teens looking for work. We were thrilled to be awarded the grant to purchase our ice cream stand." The Root Down Market ice cream stand will proudly feature Maine-made Gifford's Ice Cream and is expected to become a seasonal destination for residents and visitors alike while serving as a model for youth employment and community investment in rural Maine. "Since the Giffords stand in Farmington closed, we thought we could fill the niche for people who were craving this premium Maine brand ice cream. We have brought on six local teens to scoop and serve for the summer. My personal favorite flavor is Southern Peach, and we have a great lineup of their other popular flavors," says Dave Allen, co-owner of Root Down Market. Hours are currently Thursday through Sunday from 11 am to 8 pm. Check their Facebook page for the most current hours for the ice cream stand. For a full menu of breakfast, lunch, and dinner and restaurant hours, head to www.rootdownmarket.com. "Small businesses play a vital role in our communities," said Jennifer Skyler, Chief Corporate Affairs Officer, American Express. "The Shop Small Grants Program builds on our longstanding commitment to small businesses, which began with Small Business Saturday, by putting meaningful investment behind the people and places that drive local impact." "At Main Street America, we believe that supporting entrepreneurs and small businesses builds community wealth and a culture of innovation - yet, far too often, this vision isn't realized due to a variety of factors, including lack of access to resources and funding," said Erin Barnes, President and CEO of Main Street America. "This is why we are so proud to partner with American Express on a program that provides meaningful support to small business owners working to strengthen their livelihoods and their communities." About Root Down Market Root Down Market is a community-focused business located in New Sharon, Maine, dedicated to supporting local producers, creating meaningful community connections, and providing quality products and experiences for residents and visitors throughout western Maine.
American Express raised $120 million in a Series C round led by Ribbit Capital, valuing the company at $1.45 billion. Sequoia and Kleiner Perkins participated, alongside new backer Emerson Collective. The pre-revenue startup, co-founded by Robinhood CEO Vlad Tenev, is developing "Mathematical Superintelligence" to eliminate AI hallucinations by requiring outputs in verifiable Lean4 programming language. Its Aristotle model achieved top performance at the International Mathematical Olympiad in July. Founded in 2023, Harmonic has raised $295 million across three rounds in 14 months. The company offers Aristotle via a free API and plans to commercialise in safety-critical sectors including aerospace and finance. The funding will support computing power for model training.
Tripadvisor shares surged 4.39% to $12.96 following the announcement that it is selling The Fork, its European online restaurant reservation platform, to American Express. Amex shares also rose 4.03% to $338.56. Activist investor Starboard had been pressuring Tripadvisor to sell The Fork and explore strategic options for the broader company. American Express already owns Resy, a US-based mobile restaurant reservation platform, and the acquisition strengthens its presence in the dining reservation sector across both American and European markets.