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Contract

Senior Customer Success Manager

Updated on 8/23/2026

Doctolib

Doctolib

Healthcare access and practice software

No salary listed

Berlin, Germany

Hybrid

Hybrid work in Berlin.

Category
Customer Experience & Support (1)
Required Skills
Sales
Data Visualization
CRM
Salesforce
Requirements
  • 2-4 years of experience in Customer Success, Account Management, or a comparable customer-facing role, ideally in a B2B software-as-a-service environment.
  • Ability to manage a customer portfolio, prioritize intelligently, and work in a data-driven way.
  • Ability to build authentic customer partnerships and business relationships.
  • Understanding of business logic, ability to identify sales opportunities, and willingness to take revenue responsibility.
  • Ability to work independently, coordinate activities, and complete tasks.
  • Very good German at least at C1 level and good English at least at B2 level.
Responsibilities
  • Manage revenue-related topics and develop compelling business arguments by conducting contract expansions, demonstrating customer value, and supporting commercial implementation.
  • Identify and execute growth opportunities, including contract expansions, renewals, and customer win-back activities, while owning these customer touchpoints in close coordination with the team.
  • Systematically relay important customer feedback and systemic issues to relevant internal departments to improve customer experiences.
  • Identify improvement opportunities, implement them, and improve the effectiveness and scalability of customer support processes and working methods.
  • Collaborate across departments with relevant stakeholders to resolve recurring issues and continuously improve the overall customer experience.
Desired Qualifications
  • Knowledge of the healthcare sector, ideally from a medical-practice or clinical environment.
  • Affinity for software products and ability to explain more complex features clearly.
  • Experience working with customer relationship management systems such as Salesforce and dashboards, and using data for decision-making.
Doctolib

Doctolib

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Website

Doctolib is a European healthcare technology company. Its platform supports appointment booking, teleconsultation, patient communication, clinical workflows, and practice administration. Patients use Doctolib to find and manage care, while healthcare professionals and organizations use its software to coordinate services. The company combines consumer applications with subscription software, implementation, security, customer support, and local market operations. Roles span product, engineering, data, design, sales, implementation, customer service, and healthcare operations.

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