Direct Express Business Controls Specialist

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Job Title

Direct Express Business Controls Specialist

What does a successful Direct Express Business Controls Specialist do at Fiserv?

As a successful Direct Express Business Controls Specialist, you will perform various first-line control activities for the Direct Express program at Fiserv, including, but not limited to, control identification, monitoring and testing to ensure that key processes run seamlessly in a steady-state environment. This role also includes helping business owners to identify key performance indicators and key risk indicators, as well as collaborating with internal and external teams to resolve problems quickly and sufficiently remediate issues and other deficiencies.

What you will do:

• Identify risks and controls across Direct Express program processes, including, but not limited to card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management.
• Partner with business owners to gather information, understand business processes and validate control design and operating effectiveness
• Review data, transactions, and supporting records to identify exceptions, trends, or variances that may require additional attention
• Conduct periodic control monitoring and testing for assigned areas using documented procedures, evidence standards and assessment criteria.
• Prepare clear and accurate testing results, issues and other documentation
• Communicate risks, control observations, and remediation progress to DEX Controls Team leadership and/or business owners through clear written summaries and live discussions.
• Assist with risk assessments, monitoring & testing planning activities and follow-up procedures related to remediation of previously identified findings.
• Support issue management activities by identifying issues, helping business owners complete root cause analyses, define remediation actions and confirm sufficient remediation activities have been implemented.

What you will need to have:

• Bachelor’s degree or higher in accounting, finance, risk management, a related field or equivalent combination of education and related experience.
• 3+ years of experience in business controls, audit, risk management or a related control function
• 3+ years of experience evaluating business processes, performing risk and control assessments, including risk and control self-assessments, control testing and/or development of risk and control matrices.
• 3+ years of experience documenting control test procedures, evaluating evidence, identifying control gaps and communicating remediation requirements to stakeholders.
• Ability to interpret policies, procedures, risks and control requirements and communicate findings in clear, business-focused language
• Experience applying internal control frameworks, including Committee of Sponsoring Organizations internal control framework, Sarbanes-Oxley Act controls or similar control standards.
• Familiarity with IT controls
• Basic understanding of ACH file transmissions and settlement flows
• Experience using Microsoft Excel, Microsoft PowerPoint and Copilot, or a similar suite of tools to analyze data, support testing and report results
• Ability to complete additional security review requirements necessary to support the Direct Express program and provide evidence of U.S. citizenship or lawful non-permanent resident status.

What would be great to have:

• Experience working in audit and/or risk in a Big 4 public accounting firm
• Experience supporting internal and external audits
• Experience creating flowcharts in Microsoft Visio
• Familiarity with regulatory requirements related to payment operations, customer support, disputes, fraud management or financial services controls.
• Certified Internal Auditor, Certified Public Accountant and/or Certified Information Systems Auditor credential(s.)

#LI-PN1

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range

$60,000.00 - $105,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.Due to the nature of work performed in this position, candidates must provide documentation verifying U.S. citizenship or lawful permanent resident status and successfully complete an FBI fingerprint-based background investigation.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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