Warehouse Technician - Audio Visual, Event Technology

Description

Warehouse Technician

At Pinnacle Live, you’ll do more than fill a role—you’ll help shape the future of live events, hospitality, and production excellence.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Warehouse Technician is responsible for assisting in the execution of all warehouse activities, including the receiving, handling, sorting, staging, picking, packing and distribution of Pinnacle Live’s company assets.

Essential Functions

• Assist with the day-to-day logistics of warehouse activities from receipt of gear to delivery to venue.
• Provide appropriate maintenance and assist with repair of damaged warehouse equipment.
• Troubleshoot problems when they arise and escalate issues to Warehouse Manager as needed
• Provide best-in-class customer service to internal and external stakeholders.
• Safely and efficiently operate warehouse equipment (lifts and pallet jacks) to organize assets for storage and distribution.
• Constant awareness of equipment location and ensuring it is secure from theft and /or damage
• Comply with all safety protocols and standard operating procedures (SOPs).
• Have a working knowledge of industry trends, tools and innovations
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, lighting and computer operation and networking.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Perform other duties as assigned.

Education & Experience

• High school graduate or equivalent
• Prior exposure to audiovisual and/or hospitality industry
• Computer proficiency (hardware, software, and networking)

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.