Food Services Supervisor

Food Services Supervisor (Maternity Cover)

London Marriott Hotel County Hall

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey. 

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Position Summary

The Food Services Supervisor is responsible for leading and supporting Food & Beverage operations to ensure exceptional guest service, operational efficiency, and compliance with Marriott standards. This role supervises daily restaurant operations, coaches and develops associates, monitors service quality, and assists management in creating an engaging environment that drives guest satisfaction and team performance. 

What you'll do

• Supervise daily Food & Beverage operations to ensure optimum guest service and operational efficiency. 
• Lead, motivate, and support associates while fostering a collaborative and high-performing team environment. 
• Monitor dining areas to ensure service standards, guest satisfaction, cleanliness, and safety requirements are consistently maintained. 
• Conduct opening and closing procedures, including stock control, inventories, equipment checks, and operational readiness. 
• Coach, train, and mentor associates on company standards, service excellence, and technical job responsibilities. 
• Resolve guest concerns professionally using approved guest recovery processes and service standards. 
• Coordinate with Engineering, Housekeeping, and other departments to ensure smooth day-to-day operations. 
• Support management with scheduling, staffing, performance management, compliance, and continuous improvement initiatives. 

What you'll bring

• Higher Education qualification, Diploma, or equivalent. 
• Minimum of 2 years' related Food & Beverage or hospitality experience. 
• Minimum of 1 year of supervisory or team leadership experience. 
• Strong customer service orientation and guest engagement skills. 
• Excellent communication, listening, and interpersonal skills. 
• Ability to coach, motivate, and develop team members. 
• Strong organisational, planning, multitasking, and time management skills. 
• Problem-solving and decision-making abilities with a focus on service recovery and operational excellence. 
• Professional, dependable, adaptable, and detail-oriented approach to work. 
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.
• Our award-winning culture
• Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
• Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): GBP 14.11 Hourly Salary