Sr. Product Designer
Post-call
Posted on 1/6/2024
INACTIVE
Cresta

201-500 employees

AI-powered guidance for contact center efficiency
Company Overview
Cresta is a company that leverages generative AI to enhance the efficiency and effectiveness of contact centers, providing real-time guidance to agents based on top-performing practices and enabling managers to monitor every conversation for personalized coaching plans. Born out of the Stanford AI Lab and backed by reputable firms like Greylock Partners, Sequoia, and Andreessen Horowitz, Cresta has established a strong industry presence, partnering with renowned companies like Intuit, Cox Communications, Dropbox, and Blue Nile. The company's unique approach to addressing common contact center challenges, such as high attrition and inadequate training, positions it as a competitive player in the AI-driven business solutions sector.
AI & Machine Learning
B2B

Company Stage

Series C

Total Funding

$156M

Founded

2017

Headquarters

Palo Alto, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

22%

2 year growth

75%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Adobe Creative Suite
Figma
CategoriesNew
UI/UX & Design
Requirements
  • 5+ years of experience as a Product Designer or UX/UI Designer
  • Bachelor's degree or equivalent in UX Design, HCI, or a related field
  • Experience with Conversational AI or NLP, enterprise SaaS customers, contact center, and data visualization
  • Strong portfolio showcasing elegant design solutions for complex SaaS applications
  • Proficiency in design tools such as Figma or Adobe Creative Suite, with the ability to create interactive prototypes
  • Front-end development experience is a bonus
  • Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
  • Have a deep curiosity about the underlying tech of our products
Responsibilities
  • Generate novel UX ideas for Conversation AI features, considering the needs of various user personas
  • Think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further, and work with engineers to build them
  • Be actively involved in defining product strategy and feature requirements
  • Constantly talk to customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability
  • Collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales
  • Be the design advocate and push for the highest quality of the polish
  • Constantly identify areas of opportunities and future work for the products
  • Have good judgement of when to ship: perfect is the enemy of good
Desired Qualifications
  • Front-end development experience