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Onto Innovation

Semiconductor process-control metrology and inspection equipment

Field Service Engineer 2

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeTexas, USA

About the Job

Requirements

  • A bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or a related discipline), or an equivalent combination of education and relevant industry experience.
  • Strong analytical and problem-solving skills to diagnose complex technical issues.
  • Ability to interpret engineering drawings, schematics, and technical documentation.
  • Proficiency with standard engineering tools, test equipment, and software.
  • Ability to communicate technical information clearly to internal and external stakeholders.
  • Ability to work independently and collaboratively in customer-focused environments.
  • Organizational skills to manage multiple priorities and deadlines.
  • Willingness to travel up to 50% for customer support, training, or project execution.

Responsibilities

  • Provide visible customer support by performing on-site installation and overseeing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Check out and approve operational quality of system equipment.
  • Instruct customers in operating and maintaining the system.
  • Serve as the company liaison with customers on administrative and technical matters for assigned projects.
  • Interpret customers’ needs and clarify whether problem resolution falls to sales personnel, customer support representatives, or engineers.
  • Provide field support across system hardware and software, PCs, and networking or wireless networking.

Desired Qualifications

  • Experience in the semiconductor, automation, or advanced manufacturing industries.

About the Company

Onto Innovation

Semiconductor process-control metrology and inspection equipment

Onto Innovation provides semiconductor capital equipment and software for process control, metrology, and inspection. Its products include 3D metrology, macro defect inspection, unpatterned wafer quality assessment, and factory analytics software; these tools measure nanoscale transistor features and micron-level die interconnects, while software analyzes the data to give actionable manufacturing insights and customers buy equipment with ongoing service contracts and licenses. The company differentiates itself by offering an end-to-end process-control portfolio that spans front-end fabrication and back-end packaging, a result of the 2019 merger of Nanometrics and Rudolph Technologies, with integrated hardware and analytics that support complex architectures like chiplets. Its goal is to help semiconductor manufacturers increase device yield, boost productivity, and lower total production costs, aligning with capital spending cycles in AI workloads and advanced node technologies.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Wilmington, MA
Founded
2019

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