Aethos

Luxury boutique hotels and members' clubs

Front Office Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeChampoluc, ItalyNo salary listedIn-person

About the Job

Requirements

Fluent English and Italian are essential.
At least two years of experience in front-office or reception roles is a plus, not a strict requirement.
Familiarity with hotel property management systems and check-in/check-out procedures is required.
Flexible scheduling is required; extended and overnight shifts and regular evening-event coverage may be necessary.
Ability to manage multiple requests simultaneously while maintaining accuracy and attention to detail is required.
Ability to listen to guests, understand and clarify issues they raise, and offer timely solutions is required.
Regular attendance according to the property schedule is required, with scheduling varying based on operational needs.
Compliance with hotel standards and regulations is required to support safe and efficient hotel operations.

Responsibilities

Welcome guests at check-in and check-out, providing friendly and efficient service.
Manage reservations, guest requests, and information related to guests' stays.
Respond professionally and promptly to calls, emails, and in-person inquiries.
Accurately handle payments, invoicing, and cash and card transactions.
Provide information about hotel services, local facilities, and events, and offer personalized recommendations.
Address guest complaints and issues promptly to ensure guest satisfaction.
Coordinate with housekeeping, food and beverage, and other departments to ensure a smooth guest experience.
Keep reservation systems and guest documentation up to date.
Ensure compliance with hotel service, safety, and data confidentiality standards.
Maintain a warm, professional, and detail-oriented approach.

Desired Qualifications

A natural aptitude for welcoming guests and a passion for the hospitality industry.

Aethos Monterosa

Nestled in the heart of the Aosta Valley beneath the Monte Rosa and Cervino glaciers, Aethos Monterosa is a five-star alpine retreat where refined hospitality meets adventure. The property features elegant accommodations, three food and beverage outlets, a wellness spa, and unique outdoor experiences designed to connect guests with the surrounding mountains.

At the core of Aethos' philosophy is hospitality with a strong human touch, which is also reflected in its food and beverage offerings focused on sustainability, seasonality, and mixology excellence.

As part of the international Aethos group, the hotel promotes a lifestyle centered on well-being, community, and a positive impact on the local area.

Responsabilità principali

Accogliere gli ospiti al check-in e check-out garantendo un servizio cordiale ed efficiente
Gestire prenotazioni, richieste e informazioni relative al soggiorno degli ospiti
Rispondere a chiamate, email e richieste dirette con professionalità e tempestività
Gestire pagamenti, fatturazione e transazioni in contanti e con carta in modo accurato
Fornire informazioni su servizi dell'hotel, strutture locali ed eventi, offrendo consigli personalizzati
Gestire reclami e criticità degli ospiti con prontezza, garantendo la loro soddisfazione
Coordinarsi con housekeeping, F&B e altri reparti per garantire un'esperienza fluida agli ospiti
Mantenere aggiornati i sistemi di prenotazione e la documentazione relativa agli ospiti
Garantire il rispetto degli standard Aethos Hotel in materia di servizio, sicurezza e riservatezza dei dati
Mantenere sempre un atteggiamento caloroso, professionale e attento ai dettagli

Requisiti

La conoscenza fluente di inglese e italiano è indispensabile
Un'esperienza di 2+ anni in ruoli di front office o reception è un plus
Deve possedere un'innata predisposizione all'accoglienza ed essere appassionato/a del settore hospitality in generale
Buona dimestichezza con i sistemi di gestione alberghiera (PMS) e le procedure di check-in/check-out
Orario flessibile - possono essere necessari turni prolungati, notturni e copertura regolare di eventi serali
Capacità di gestire più richieste contemporaneamente mantenendo precisione e attenzione ai dettagli
Deve saper ascoltare, comprendere e chiarire con efficacia le eventuali criticità sollevate dagli ospiti, offrendo soluzioni tempestive
Garantisce una presenza regolare nel rispetto degli standard Aethos Hotel, secondo la programmazione, che varierà in base alle esigenze della struttura
Rispetta gli standard e le normative Aethos Hotel, contribuendo a operazioni alberghiere sicure ed efficienti
Mantiene sempre un atteggiamento caloroso, professionale e genuino, anche nei momenti di maggiore affluenza

Cosa offriamo

Un ambiente di lavoro dinamico e stimolante
Opportunità di formazione e crescita continua
Pasti gratuiti durante il turno presso la nostra mensa aziendale
Tariffe agevolate per dipendenti e Friends & Family

About the Company

Aethos

Luxury boutique hotels and members' clubs

Aethos runs luxury boutique hotels and members' clubs for modern explorers who want meaningful connections and unique experiences. Its spaces combine high-end stays with a global network that members can access through a membership club and exclusive retreats. The product works by offering hotel stays, club memberships, and curated events that are connected through the Aethos app, which links members to a community across more than 50 countries. This makes it easy to discover places, meet like-minded people, and participate in exclusive experiences. What sets Aethos apart is its focus on meaningful personal and social impact, combining hospitality with a global member network and curated retreats rather than just accommodation. Its goal is to provide environments that enhance guests’ body, mind, and soul while delivering unique, connection-driven experiences and access to a worldwide network.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Zug, Switzerland
Founded: 2018

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