Front Office Agent
About the job
- Fluency in English and Italian is required.
- Two or more years of experience in front-office or reception roles is a plus.
- Familiarity with hotel property-management systems and check-in/check-out procedures is required.
- Availability for flexible scheduling, including extended, night, and regular evening-event shifts, may be required.
- Ability to manage multiple requests simultaneously while maintaining accuracy and attention to detail.
- Ability to listen to, understand, and effectively clarify guest concerns and provide timely solutions.
- Ability to maintain a regular presence according to the property's variable operational schedule.
- Ability to comply with hotel standards and regulations and contribute to safe, efficient hotel operations.
- Welcome guests during check-in and check-out while providing friendly and efficient service.
- Manage reservations, guest requests, and stay-related information.
- Respond professionally and promptly to calls, emails, and direct requests.
- Process payments, billing, and cash and card transactions accurately.
- Provide information about hotel services, local facilities, and events, offering personalized recommendations.
- Handle guest complaints and issues promptly to ensure guest satisfaction.
- Coordinate with housekeeping, food and beverage, and other departments to ensure a seamless guest experience.
- Keep reservation systems and guest documentation up to date.
- Ensure compliance with hotel service, safety, and data-privacy standards.
- Two or more years of experience in front-office or reception roles.
- Passion for the hospitality industry.
About the company
Aethos runs luxury boutique hotels and members' clubs for modern explorers who want meaningful connections and unique experiences. Its spaces combine high-end stays with a global network that members can access through a membership club and exclusive retreats. The product works by offering hotel stays, club memberships, and curated events that are connected through the Aethos app, which links members to a community across more than 50 countries. This makes it easy to discover places, meet like-minded people, and participate in exclusive experiences. What sets Aethos apart is its focus on meaningful personal and social impact, combining hospitality with a global member network and curated retreats rather than just accommodation. Its goal is to provide environments that enhance guests’ body, mind, and soul while delivering unique, connection-driven experiences and access to a worldwide network.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Zug, Switzerland
Founded
2018
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Simplify's Take
What believers are saying
- Aethos appointed a CFO and membership director on 7 April 2026, signaling scale-up.
- Aethos published a 27 April 2026 campaign, reinforcing brand visibility with fashion audiences.
- Aethos secured Michelin Key recognition on 15 February 2026, strengthening premium credibility.
What critics are saying
- Aethos depends on discretionary luxury travel; Shoreditch and Milan demand can soften fast.
- Members-only expansion into Lisbon, Palma, and London stretches operating discipline across multiple formats.
- If membership growth stalls, Aethos loses the network effect underpinning its premium pricing.
What makes Aethos unique
- Aethos combines hotels, private clubs, and one membership app after Yayem’s 2025 acquisition.
- Aethos launched standalone members-only destinations in Lisbon and Palma on 30 March 2026.
- Aethos Milan reopened on 19 March 2026 with five-star status and members-only dining.
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Benefits
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Professional Development Budget
Employee Discounts
Company News
Lifestyle hotel brand Aethos has acquired Yayem, an experiential members’ club and travel app. Read more on BHN.
Aethos acquires Yayem to elevate the modern members' club experience.