Accounts Receivable Officer

At the heart of ourorganisationis a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how weoperateand succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth.

This position follows a hybrid working model, with employees expected to work from our Kraków office in Unity Tower three days per week.

This role is central to our finance operations, driving effectivecollectionsand supporting strong cash flow across EMEA. You will play a key role in reducing overdue balances, improving DSO, andmaintainingthe accuracy of customer accounts.

What makes this opportunity compelling is the direct impact on business performance through proactive collections and strong cross-functional collaboration. You will partner with customers and teams across Sales, Commercial, and Finance to resolve issues, improve processes, and enhance the customer experience—ideal for someone who enjoys delivering results, solving problems, and building relationships.

What You'll Do

• Manage the collection of outstanding accounts receivable across the EMEA region for the Interactive business. 

• Proactivelymonitorcustomer accounts toidentifyoverdue balances and drivetimelycollection activities. 

• Build andmaintainstrong relationships with customers to resolve payment issues,disputesand account queries efficiently. 

• Perform regular follow-up activities via email,phoneand other communication channels to ensuretimelyrecovery of outstanding receivables. 

• Collaborate closely with Sales, Commercial, Customer Success and Finance teams to support issue resolution and improve collection outcomes. 

• Investigate and resolve billingdiscrepancies, unappliedpaymentsand customer disputes in partnership with internal stakeholders. 

• Maintainaccuraterecords of collection activities, customercommunicationsand payment status updates within finance systems. 

• Support cash flow management by contributing to the reduction of overdue debt and improvement of Days Sales Outstanding (DSO). 

• Prepare regular reporting on aged receivables, collection progress, high-riskaccountsand key trends. 

• Raise significantcollectionrisks,disputesor customer concerns to leadership asappropriate. 

• Assistwith month-end close activities related to accounts receivable and cash collections. 

• Find opportunities to improve AR processes,automationand customer experience acrosscollectionsactivities. 

• Ensure compliance with company policies, internalcontrolsand applicable financial procedures.

What We're Looking For

• Experience in accounts receivable, collections, or customer finance in a fast-paced or multinational environment.

• Strong understanding of AR processes,collectionspractices, and account management.

• Ability to manage difficult collection conversations whilemaintainingpositive customer relationships.

• Strong problem-solving and dispute resolution skills with attention to detail.

• Ability toprioritiseand manage multiple customer accounts effectively.

• Strong communicationand stakeholder management skills.

• Experience with ERP systems, ideally Microsoft Dynamics 365 (D365).

• Strong Excel and reporting capability.

• Proactive approachpassionateabout improving cash collection outcomes. 

• Collaborative approach with the ability to work across Finance, Commercial, and operations.

• Experience in gaming, technology, or digital platforms is beneficial but not essential.