Medical Patient Representative
Remote Raven
Medical Patient Representative
Remote Raven
Global remote staffing of full-time VAs
Remote Raven · Philippines (Remote) · — · Posted 2026-10-21
Workplace: remote
About the Role
A US-based medical practice is seeking a Medical Patient Representative to join its patient access team. This is a front-line role that serves as many patients' first point of contact with the practice — by phone, voicemail, and messaging. The ideal candidate brings healthcare call center experience, a clear and empathetic communication style, and the ability to work accurately across multiple systems in a fast-moving environment.
Training will be provided on all systems. The practice is looking for someone who can be ready to contribute by November 1, 2026.
Key Responsibilities
Answer inbound calls promptly across patient queues and route callers to the appropriate team when needed
Schedule, reschedule, and confirm new and returning patient appointments for both in-office and telehealth visits
Verify and update patient demographic and insurance information accurately at each point of contact
Return voicemails and respond to patient messages via the practice messaging platform within the same business day
Warm-transfer billing and insurance inquiries to the appropriate internal team
Maintain a professional, patient, and empathetic manner across all patient interactions regardless of call volume or complexity
Systems
The practice uses Athena (EHR and scheduling), Klara (patient messaging), and Phreesia (patient intake). Prior experience with any of these platforms is a plus; full training will be provided.
Qualifications
Required
Minimum 1 year of call center experience, preferably within a medical practice or healthcare setting
Working knowledge of US health insurance, including commercial plans, Medicare, Medicare Advantage, and TRICARE
Clear, professional, and empathetic phone manner — patients may be anxious, in pain, or frustrated, and composure matters
Strong attention to detail with the ability to accurately capture and update patient information while managing an active call
Comfortable working simultaneously across multiple platforms and systems
Reliable high-speed internet connection and a quiet, dedicated home workspace suitable for patient calls
Preferred
Experience with Athena, Klara, or Phreesia
Prior experience scheduling telehealth appointments in addition to in-office visits
Familiarity with HIPAA requirements and patient privacy standards in a remote work context
Schedule and Start Date
Full-time: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time
Fully remote
Target start date: November 1, 2026
What We Are Looking For
Patients calling a medical practice are not calling because everything is going well. The Medical Patient Representative is often the first voice a patient hears, and the tone of that interaction sets the tone for their entire experience with the practice. The right candidate understands this and approaches every call with care, accuracy, and professionalism — whether it is a routine appointment confirmation or a frustrated patient with an unresolved concern.
You are organized, detail-oriented, and reliable. You follow through on messages the same day, you document what you do, and you make sure patients leave the interaction feeling heard and taken care of. Healthcare experience is important here — not just because of the systems, but because of the stakes.
This is a full time role
Up to $6/hr
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Global remote staffing of full-time VAs
Remote Raven connects U.S.-based businesses with full-time, pre-screened virtual assistants and also provides the IT infrastructure, security, and communications support for a complete remote staffing solution. Local recruitment specialists define the role with the client; an AI-driven assessment with human oversight screens candidates, who are vetted for American English fluency and typically hold degrees; clients meet shortlisted candidates and onboarding support is provided afterward. The company differentiates itself by removing startup costs and offering end-to-end remote-work infrastructure and ongoing support that save time and boost productivity. Its goal is to make remote hiring accessible and scalable for startups to large enterprises by delivering reliable, skilled virtual assistants and the necessary backend support.
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