User Development Strategy Senior Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

As part of the User Core Performance Team, you will support a data-driven group that partners closely with senior leaders and cross-functional teams across Latam. The team focuses on turning data into insights that drive business decisions, improve performance, and identify operational opportunities. In this experience, you will work with real business problems, using data to support strategic initiatives and help optimize key processes across DiDi Food. You will work in a fast-paced, collaborative, and learning-oriented environment, where your ideas and analyses will have real impact.

Role Responsibilities

• Support the team in generating data-driven insights and recommendations for managers.
• Revamp the communications strategy to boost user growth.
• Analyze large datasets using SQL to identify trends, opportunities, and performance gaps.
• Help monitor and report on key performance indicators (KPIs).
• Assist in strategic projects, from data exploration to implementation support.
• Collaborate with cross-functional teams (Growth, Ops, Product, Marketing).
• Create clear dashboards, reports, and presentations to communicate insights to stakeholders.

Role Qualifications

• Are comfortable building clear, digestible dashboards that translate data into actionable insights for business stakeholders.
• Bring an analytical mindset and genuinely enjoy solving problems with data.
• Are curious, proactive, and eager to learn in a fast-paced environment.
• Are fluent in English and Spanish.
• Are currently pursuing a degree in Business Administration, Mathematics, Actuarial Sciences, Economics, Engineering, Computer Science, Finance, or a related field.
• Have a strong foundation in SQL and solid Excel skills.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms