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Papa John's

Pizza delivery and carryout services

Manager Designate

Food & Beverage Operations ManagementPosted on Nov 13
Full-timeAtlanta, GA, USANo salary listedIn-person

About the Job

Requirements

  • Ability to ensure compliance with company product and customer service standards, policies, procedures, programs, systems, and applicable laws and ethical business practices.
  • Ability to lead a team, make quality decisions, and promote team member accountability.
  • Ability to communicate, train, and promote quality standards using the Operations Manual and Team Member Handbook.
  • Ability to execute sales, local restaurant marketing, and customer service practices.
  • Ability to manage profit goals, food and labor costs, budgets, administrative duties, and cash management.
  • Ability to manage inventory using a computerized inventory system and maintain restaurant equipment, cleanliness, safety, and security.

Responsibilities

  • Ensure each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
  • Communicate, train, and promote quality standards to team members using available tools, including the Operations Manual and Team Member Handbook.
  • Recommend performance action regarding team members to the General Manager and build a quality- and customer-focused team atmosphere.
  • Manage sales goals by providing prompt, friendly customer service, building check averages through product training and sales execution, seeking additional sales through marketing methods, and creating a positive community presence.
  • Manage profit goals, keep food, labor, and other controllable costs within budget, correct budget deviations using the PROFIT System, and execute administrative and cash management duties.
  • Plan and manage inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
  • Manage company assets by ensuring the restaurant is clean and fully equipped, equipment operates properly, and safety and security standards are met.
  • Work under the direction and supervision of the General Manager and develop competencies required to become a General Manager.

About the Company

Papa John's

Pizza delivery and carryout services

Papa John's offers pizza delivery and carryout through a mix of company-owned and franchised stores. Customers place orders online or by phone for delivery or pickup, and the company earns revenue from pizzas, sides, and beverages, alongside royalties from franchisees. Its pizzas are built around high-quality ingredients, with detailed nutritional information provided to appeal to health-conscious customers. A rewards program and promotional codes drive repeat business and attract price-sensitive buyers. Compared to competitors, Papa John's emphasizes ingredient quality and transparency, and uses a franchising model to expand its footprint while maintaining direct customer relationships through online ordering and loyalty incentives. The company aims to make convenient, higher-quality pizza accessible to a broad customer base and grow its network and sales through both direct and franchised channels.

Company size
10,001+
Company stage
IPO
Headquarters
Jeffersontown, KY
Founded
1984

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