Italian-speaking Customer Service Agent

Italian-speaking Customer Service Agent in Athens, Greece

Next Job Abroad · Athens, Greece (Hybrid) · Full-time · Posted 2026-05-08

Workplace: hybrid

Department: Oliver Lauff

Description

Ready to take your career abroad and gain global experience while living under the Greek sun?

Whether you're looking to strengthen your language skills in a multicultural environment, grow within a global company, or simply want a fresh start in a new country, this role gives you the perfect mix of lifestyle, development, and stability.

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

You bring

• Fluent Italian + good English communication skills
• Strong attention to detail
• Problem-solving and troubleshooting ability
• Comfort with unexpected changes or last-minute requests
• Experience in Customer Support or working with Customer is a big plus
• A positive mindset and interest in building an international career

Benefits

Why this role is a great opportunity

This is more than a customer support job.
It’s a chance to live abroad, work with a global travel brand, and develop skills that look fantastic on an international CV.

What’s included:

• Full relocation support (flight, hotel stay, and housing assistance — all covered)
• Competitive salary + 2 extra monthly salaries per year
• Health insurance & various company discounts
• Full training by certified instructors
• Career growth opportunities within a global organization
• Free online Greek language courses
• Flexibility - as the role is offered on a work-from-home-basis in Greece
• A diverse, inclusive, Great Place to Work–certified company culture

You’ll be joining a multinational environment where your development actually matters. You’ll learn how to navigate global communication, support travelers worldwide, and strengthen your experience in one of the world’s most well-known brands.

Apply

Apply at Next Job Abroad

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