Customer Service Representative

Customer Service Representative is to assist with organizing equipment services and repairs and scheduling technicians to cover workload demands.

Required Competencies

• Work with team of fleet service technicians.
• Assist with scheduling and organizing customer equipment.
• Maintain communication channels between customer and fleet service technicians.
• Consistently update fleet service coordinators and service writers about the status of work completed.
• Adhere to safety policies and company procedures regarding work habits and driving behavior.
• Ensure technician repair orders are processed for billing in a timely manner.
• Assist and support sales team with outside revenue opportunities.
• Reach out to customers to follow up on work completed and locate additional service and repair opportunities.
• Assist with building technician schedules for work daily.
• Prepare and provide customers with equipment repair estimates as needed.
• Respond to internal inquiries in a timely manner.
• Complete and submit all required paperwork on timely basis to fulfill required deadlines.
• Participate in on-call or after-hours coverage as need.
• Upkeep and cleanliness of work areas.
• Follow company safety & security guidelines
• Attendance and punctuality are essential functions of this job.
• Other duties as needed.
• Ability to stand up to 30 minutes, safely walking up and down stairs, bending and lifting up to 40lbs.

Required Qualifications and Education

• Must be detail oriented and have solid communication skills.
• Ability to multitask and support the fast-paced demands of our business.
• Exceptional customer service skills.
• Working knowledge of Microsoft Office applications.
• Consistently exhibit strong work ethic and drive to achieve established goals.
• Support sales initiatives to achieve target goals and growth objectives.

WORKING CONDITIONS

This position operates in a professional office environment.  This role routinely uses standard office equipment as computers, phones, photocopiers, fax machines and filing cabinets.  The performance of this position may require exposure to the warehouse areas where certain areas may require the use of personal protective equipment such as steel toed shoes and safety glasses. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
• Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)

  This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.