A

Accenture

Advises businesses and runs their technology

Genesys Consultant - Song, Service

Full-Time
No salary listed
Senior
Bachelor's, MBA
Bengaluru, Karnataka, India
In PersonThe posting also lists Gurgaon, Mumbai, Chennai, Pune, and Hyderabad as work locations.
Solution EngineeringImplementation & Technical Account Management

About the job

Requirements
  • Five to eight years of experience is required.
  • An engineering degree or Master of Business Administration from a Tier 1 institute is required.
  • Experience with Genesys Cloud, Genesys Cloud Agentic and Conversational AI, contact center consulting, functional and technical CCaaS consulting, industry consulting, and CCaaS team and design leadership is required.
  • Experience implementing multichannel self-service, interactive voice response, and omnichannel orchestration routing on Genesys Cloud or Genesys Engage is required.
  • Hands-on solutioning experience for voice and non-voice applications using Genesys design and administration tools is required.
  • Understanding of Genesys architecture, Architect, Admin, Collaborate, platform software development kits, application programming interfaces, and continuous integration and continuous delivery tools is required.
  • Knowledge of Agentic AI, Conversational AI, Generative AI, large language models, prompt engineering, responsible AI, and AI guardrails is required.
  • Experience delivering customer interaction solutions across channels, quality monitoring, workforce management, gamification, BYOC Edges, and recording is required.
Responsibilities
  • Analyze contact center functions, products, and technology solutions and recommend AI- and Generative AI-enabled improvements.
  • Plan, design, implement, and configure Genesys Cloud CX or Genesys Engage.
  • Discover, design, and implement Agentic Virtual Agent and Virtual Agent solutions for customer-service automation and self-service.
  • Discover, design, and implement Genesys Copilot solutions for employee-experience use cases.
  • Configure AI Guides and design, train, and optimize intents, entities, utterances, and natural language understanding models.
  • Integrate Genesys Cloud CX with enterprise systems and develop custom applications using Genesys platform software development kits and application programming interfaces.
  • Deliver solutions across interactive voice response, outbound voice, email, social media, chat, video, and synchronous or asynchronous messaging.
Desired Qualifications
  • Experience with Genesys PureConnect, Genesys Engage, CCaaS and customer service solutions, Generative AI, large language model concepts, prompt engineering, responsible AI, and AI guardrails.

About the company

A

Accenture

View
cbWebsite

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company Size

10,001+

Company Stage

IPO

Headquarters

Dublin, Ireland

Founded

1989

Get referred to Accenture

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
  • Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
  • Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.

What critics are saying

  • Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
  • Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
  • Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.

What makes Accenture unique

  • Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
  • Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
  • Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Professional Development Budget
  • 401(k) Retirement Plan
  • 401(k) Company Match

Company News

Business Wire
Oct 21st, 2026
TÜV SÜD and Accenture unveil physical AI safety suite to bring factories online up to 30% sooner

TÜV SÜD and Accenture are working with NVIDIA technologies to speed up safety certification of robots in factories and warehouses. They unveiled a joint "Physical AI Safety Suite" at NVIDIA GTC Berlin. The suite uses digital twins, AI agents, and simulations to partly replace manual assessments. TÜV SÜD estimates the digital process could bring production online up to 30% sooner. Certification against standards such as ISO 3691-4 is mandatory in many industrial countries before automated facilities can start. At a medium-sized plant, agreeing on safety concepts can take several weeks. The suite checks layouts, robot fleets, and individual robots before deployment. TÜV SÜD provides independent assessment and keeps responsibility for certification.

Yahoo Finance
Oct 16th, 2026
Accenture caps staff AI spending at $29 a month after $1,000 bills

Accenture has capped employee AI spending at $29 (£21.75) a month after some staff ran up bills of $1,000, according to a report by 404 Media. The consulting firm wants to curb runaway costs as employees use AI for more everyday tasks. Companies are typically billed by usage, like a utility. Last week, some staff were told their access to Anthropic's Claude had been pulled entirely. Others are also reining in costs. Uber capped engineers' Claude spending at $1,500 a month after using up its AI budget in four months, while Microsoft has reportedly cut its Claude spending by about a third. The curbs come as Anthropic prepares for a public listing, targeting a valuation as high as $2tn. Investors are reportedly considering about $1.5tn.

Yahoo Finance
Oct 16th, 2026
Accenture's AI push: analysts see earnings reaching $10.3B by 2029 on 5.2% yearly revenue growth

Accenture is shifting AI work from pilots to deeply embedded systems, according to recent deals with UMass Memorial Health, Dell, Microsoft and Workday. The UMass Memorial project is a multi-year AI data platform, while the Dell alliance pitches private AI infrastructure to regulated clients. Analysts expect revenue to grow 5.2% a year over the next three years, with profit margins rising from 11.3% to 11.9%. They forecast earnings of $10.3 billion by 2029, up from $8.4 billion today, on revenue of $86.3 billion. The stock trades at a price-to-earnings ratio of 14.2x, against 21.9x for US IT peers. Risks include slower decision cycles in federal and EMEA work, which could curb consulting demand and margins.

Yahoo Finance
Oct 14th, 2026
Accenture plans $9.5B shareholder returns and $5B acquisitions as it bets on AI reinvention

Accenture (NYSE: ACN) is betting on enterprise AI as its main growth engine. At its Investor and Analyst Day, the company targeted at least mid-single-digit constant-currency revenue growth in fiscal 2027 and 2028, rising to mid- to high-single-digit growth from fiscal 2029. Chief executive officer Julie Sweet said AI will create new demand that exceeds work lost to automation. The company has grown its AI and data workforce from 40,000 to nearly 110,000. Accenture plans to return $9.5 billion to shareholders in fiscal 2027 and spend about $5 billion on acquisitions. It expects annual operating-margin growth of 10 to 30 basis points. Its network of specialised businesses, now 6% of revenue, could double by fiscal 2029. Fiscal 2026 revenue was $74.2 billion, up 5% in local currency.

Yahoo Finance
Oct 14th, 2026
Accenture shares up 10.4% as dividend rises to $1.71 and AI alliances with Dell and Workday expand

Accenture shares rose 10.4% after the company reported higher sales and earnings for its fourth quarter and full year in early October 2026. It confirmed fiscal 2027 guidance, raised its quarterly dividend to $1.71 per share, and completed a long-running share repurchase program. The company also expanded its AI alliances with Dell and Workday and acquired Sagacity. It aims to embed agentic AI into client functions such as HR, finance, and customer engagement. Accenture's narrative projects $86.3 billion in revenue and $10.3 billion in earnings by 2029, up from $8.4 billion today. Pricing pressure and slower discretionary spending remain the main risks.