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DigiCert

Delivers digital certificates and identity verification

Technical Support Engineer

Customer SupportPosted on Nov 10
Full-timeCape Town, South AfricaNo salary listed

About the Job

Requirements

  • A 2+ year degree in IT, a related technical degree, or equivalent work experience is required.
  • At least 2 years of experience in a technical support role within the technology industry is required.
  • Knowledge of public key infrastructure (PKI) certificates is required.
  • Working knowledge of REST APIs is required.
  • Experience working with Windows operating system, Active Directory, macOS, and Unix is required.
  • Experience configuring single sign-on and two-factor authentication is required.
  • The role requires daily computer use and communication by phone and email.
  • Strong problem-solving skills are required.
  • Strong oral, written, and interpersonal communication skills are required.
  • Attention to detail and strong organizational skills are required.
  • The candidate must be self-motivated, manage time well, and complete work effectively.
  • The candidate must be team-oriented and able to work with people from diverse backgrounds.

Responsibilities

  • Support US customers on the DigiCert ONE platform for certificate lifecycle products through phone and email support cases.
  • Project a professional company image through phone and email interactions.
  • Work with Validation teams to process Lawyer Card requests.
  • Collaborate with cross-functional teams to resolve issues and provide solutions.
  • Recognize and document trends in customer calls and alert supervisors to them.
  • Research knowledge base articles, labs, and other resources to resolve customer issues.
  • Master internal tools used for timely problem resolution.
  • Contribute to the DigiCert Knowledge Base.

Desired Qualifications

  • Industry-related certificates, such as Security+ or MSCE, are a plus.
  • Excellent knowledge of Microsoft products and other applicable software or applications is desirable.

About the Company

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DigiCert

Delivers digital certificates and identity verification

DigiCert provides digital trust solutions that help organizations secure their online communications and transactions, offering digital certificates, identity verification, and electronic seals for enterprises and government clients. These products work by issuing and managing digital credentials and seals that authenticate identities, encrypt data, and ensure integrity of data in transit and at rest, plus services for identity verification and applying official seals. DigiCert differentiates itself with an enterprise- and government-focused, integrated suite of trusted credentials delivered on a recurring subscription, complemented by consulting and support services rather than standalone tools. Its goal is to help organizations operate securely in a connected world by providing reliable, scalable digital trust across online communications and assets.

Company size
1,001-5,000
Company stage
Growth Equity (Venture Capital)
Total funding
Not listed
Headquarters
Lindon, UT
Founded
2003

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