Full-Time

Senior Account Manager

Amperity

Amperity

201-500 employees

Customer data platform for businesses

Data & Analytics

$115,000 - $173,000

Cash Incentives, Stock Options

Senior

Seattle, WA, USA + 1 more

Required Skills
Sales
Requirements
  • 7+ years in an account management role, customer success role, or digital transformation role, preferably in enterprise software
  • Experience managing commercial responsibility for a book of business
  • Ability to navigate complex companies, foster champions, and manage dissenters
  • Consultative approach and ability to find opportunities to expand Amperity's scope with existing customers
  • Anticipation of non-technical & tech-oriented risks and hurdles to achieve customer value goals
  • Strong general business intuition and instincts
  • Ability to explain complex concepts simply and persuade others to adopt new ways of thinking
  • Natural ability for presenting and storytelling
  • Team player who excels at rallying and partnering with various cross-function stakeholders
Responsibilities
  • Develop and own trust- and value-based day-to-day relationships with key customer contacts
  • Understand and document success criteria and align the partnership around the customer's business goals
  • Proactively advise customers on best practices and areas of opportunity
  • Cultivate strong working relationships with cross-functional Amperity team members and leadership
  • Identify risks in delivering on the agreed-upon value roadmap and develop strategies to mitigate such risks
  • Conduct regular business reviews with the customer to illustrate value and explore new use cases
  • Perform platform demonstrations from a user perspective taking into account individual customer requirements
  • Plan, coordinate, and close all renewal opportunities
  • Identify expansion opportunities for products and services and leveraging the sales team to close upsell transactions

Amperity's mission is to empower the world's most loved brands to create meaningful customer experiences by inventing software that uses data to unleash a team's full potential.

Company Stage

Series D

Total Funding

$190.8M

Headquarters

Seattle, Washington

Founded

2016

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-9%

2 year growth

0%

Benefits

100% employee healthcare coverage

Transportation subsidies

A comfortable work environment with plenty of snacks, and other employee experience perks like events and activities

Both in-person and remote

Self-managed PTO

Inclusive environment

INACTIVE