Operations Manager
Posted on 1/23/2024
INACTIVE
Loop Returns

51-200 employees

Enhances post-purchase experience through return optimization
Company Overview
Loop Returns is a company that is transforming the e-commerce industry by turning the often problematic process of returns into a positive experience that strengthens customer-brand relationships. Their unique approach, which prioritizes empathy and wellbeing, has proven successful, with partners like Aviator Nation, Bstore, and Studs reporting significant improvements in refund rates, customer satisfaction, and retained revenue. The company's culture encourages personal growth and values employees as humans first, offering a unique and rewarding work experience.
AI & Machine Learning
Consumer Software
Data & Analytics

Company Stage

Series B

Total Funding

$149.4M

Founded

2017

Headquarters

Columbus, Ohio

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

22%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
CategoriesNew
Business & Strategy
Operations & Logistics
IT & Security
Requirements
  • 3-5 years of program management experience
  • Ability to manage a variety of work in a fast-paced environment
  • Strong communication skills
  • Experience with project management tools such as Slack, Notion, Loom, and Google Suite
Responsibilities
  • Program manage high-priority, cross-functional work to execute Corporate Strategy
  • Collaborate with Operations and Data teams to build a Corporate Scorecard
  • Roll out and maintain corporate goal-setting model
  • Create and maintain processes for corporate communications about strategy
  • Identify and prioritize interdependencies across functions
  • Create frameworks to help teams own their project management
  • Act as the administrator for specific internal tools
Desired Qualifications
  • Experience with Loop’s favorite tools - Slack, Notion, Loom, and Google Suite