Senior Collections Specialist

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Senior Collections Specialist

Location: [Bogotá, Colombia hybrid role]

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.

About the Role

As a Senior Collections Specialist, you’ll manage end-to-end collections activities for assigned customer accounts across the region. Reporting to the Collections Team Lead, you’ll ensure timely payments, resolve disputes, reduce Days Sales Outstanding (DSO), and support standardized, efficient, and compliant processes while addressing local operational needs.

Responsibilities

• Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments
• Manage customer dunning processes, using automated workflows where applicable
• Monitor overdue accounts and proactively follow up with customers through agreed communication channels
• Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies
• Investigate payment disputes and discrepancies, identify root causes, and coordinate corrective actions
• Collaborate with customers, Billing, Cash Applications, Credit, Controllership, and business teams to resolve account issues
• Negotiate payment arrangements while maintaining positive customer relationships
• Maintain accurate records of collection activities, customer interactions, and payment commitments
• Support month-end and year-end closing with accurate aging reports and collections updates
• Identify opportunities to automate workflows, improve collections processes, and reduce DSO
• Escalate potential bad debt, cash-flow risks, and high-risk accounts to management
• Ensure compliance with internal policies, credit terms, standardized processes, and regulatory requirements
• Liaise with third-party collection agencies when needed to support overdue account recovery
• Coach junior specialists and interns on technical issues and exception resolution
• Help establish and manage the team’s day-to-day goals and priorities
• Support the onboarding and training of new team members
• Contribute to an inclusive, collaborative culture in which process improvements are shared and celebrated
• Other duties as assigned

About You

Qualifications & Skills

• 3–5 years of experience in a Collections function
• Bachelor’s degree in Finance or Accounting preferred
• Strong understanding of end-to-end customer collections, aging analysis, dispute resolution, and dunning processes
• Experience monitoring payment patterns, identifying credit risks, and developing strategies for difficult or high-risk accounts
• Strong knowledge of ERP functionality; NetSuite experience is highly desirable
• Ability to analyze complex data workflows and identify issues before they affect the business
• Excellent written and spoken English for effective communication in a global environment
• Strong problem-solving, negotiation, and stakeholder-management skills
• Collaborative, resilient, and service-oriented approach
• Ability to work independently under the direction of the Collections Team Lead or Global Order-to-Cash Lead
• Ability to deliver accurate results under tight deadlines and manage competing priorities effectively

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.