Compensation Overview

IT

What We Do

Create and maintain a proactive and stable IT environment as well as provide IT support to our Epic people. You will be empowered to shape processes that deliver optimized IT service across our business. Work with emerging technologies while enabling IT success for everyone.

What You’ll Do

Our Media Systems Engineering team is embedded in the Media and Projects Engineering (MPE) group at Epic Games. Our team is globally responsible for the design, integration, and maintenance of the media & av system infrastructure at Epic Games. This role’s primary focus is service and support of the content review rooms, recording studios, editorial suites, conferencing systems, broadcast streams, virtual production, and capture systems support.

In this role, you will

• Maintain integrated A/V systems including hardware, soft codecs, and control systems
• Provide maintenance and support for conference and content review rooms
• Day-to-day site support in local Epic Games facility as well as engineering support for MSE in the greater region in partnership with existing MSE resources
• Troubleshoot system failures and provide break/fix support
• Provide front-line response for emergency requests for professional, consumer A/V systems, and in-house developed technologies
• Event support including live sound reinforcement, videoconferencing, and streaming content
• Maintain and organize engineering labs and storage
• Provide general administrative support, asset management, data entry, and documentation updates
• Ship and receive A/V hardware for inventory and repair
• Assist with the day-to-day support of the MPE team, including special projects and Event-Tech as a local resource to the site
• Integration of new systems ensuring enterprise-wide standards are met and maintained across Epic locations
• Some travel is required as needed and could be for extended periods of 1-2 weeks at a time
  

What we’re looking for

• Minimum of 5 years working on a tech team, with a heavy concentration on A/V support and integration
• Experience reading and creating signal flow diagrams, cable termination types, and compatible signal conversions in video and audio
• Working knowledge of video and audio signals, with a clear understanding of sampling rate, frame rate, frame resolution, etc.
• Experience with A/V systems such as Zoom, Dante, and Q-Sys
• Strong on-the-spot troubleshooting skills
• Friendly and patient customer service skills - able to be the positive face of the MSE Team
• Flexible nature with the ability to prioritize and handle multiple tasks & activities simultaneously
• Strong administrative and communication skills, attention to detail, and follow-through
• Strong self-starter with the ability to work independently
• Ability to lift heavy equipment (50+ lbs)
• Preferred: Basic knowledge in the use of equipment such as voltage meters, soldering iron, crimping tools, RTA mic/systems, and Colorimeters, Basic construction skills a plus (ex. wall mounting displays/projector mounts), Basic Networking experience

This role is open to multiple locations (including CA).

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).