Securities Operations Service Specialist Imaging Services

Management Level

I

EQ, Next Starts Now

We are Equiniti, a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. Our 5,000 employees support over 20 million shareholders and 12,000 leading organizations globally. Equiniti's mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before.

Location: This role will be 100% onsite in our Mendota Heights, MN office.

Role Summary

The Document Imaging Specialist supports Imaging Services by preparing incoming mail and documents for scanning, operating document-imaging equipment, and accurately creating and indexing electronic work items in the processing system. This role helps ensure documents are complete, secure, and available to Operations within established service-level agreements (SLAs). The successful candidate will be detail-oriented, dependable, comfortable with repetitive production work, and able to support changing operational priorities in a regulated environment.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Open, sort, and prepare incoming mail and documents for scanning, including removing staples, repairing pages, and organizing batches as needed. 
• Operate document-scanning equipment and monitor image quality, orientation, completeness, and legibility.
• Create, classify, and accurately index electronic work items in the processing system using established procedures and naming conventions.
• Perform quality-control reviews and correct scanning or indexing errors before documents move to downstream processing.
• Meet established productivity, quality, and SLA requirements while handling documents securely and maintaining confidentiality.
• Identify and escalate missing, damaged, illegible, or misrouted documents and equipment or system issues.
• Maintain an organized work area and follow document-retention, records-management, information-security, and operational-control procedures.
• Assist with other Operations activities as needed to manage workload and meet service commitments.
• Cross-train on related processes and provide coverage for other Operations teams as assigned
• Regularly lift items weighing up to 20 pounds and stand for extended periods while performing mail-preparation and scanning duties.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

• High school diploma or equivalent.
• At least one year of experience operating document-scanning equipment, performing document imaging, or working in a high-volume mail or paper-handling environment.
• Experience in a regulated, financial-services, records-management, or similarly controlled environment preferred.
• Strong attention to detail and demonstrated accuracy when processing, classifying, or entering information.
• Ability to learn and consistently follow detailed procedures while retaining a high volume of process information.
• Ability to work independently, exercise sound judgment, and escalate exceptions appropriately.
• Strong organizational, time-management, prioritization, and problem-solving skills.
• Ability to meet production deadlines and maintain quality in a repetitive, high-volume work environment.
• Clear verbal, written, and interpersonal communication skills.
• Working knowledge of Microsoft Office and the ability to navigate multiple computer systems, applications, and search tools.
• Dependable attendance, flexibility, and willingness to support changing operational priorities and cross-functional work.
• Ability to handle confidential information and physical documents in accordance with security and privacy requirements.

Compensation:

We offer a starting rate in the range of $20.00-21.00 hourly USD. Compensation packages are commensurate with experience and location.

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.