Full-Time
Operations Team Lead
Confirmed live in the last 24 hours
unitQ
51-200 employees
Monitors customer feedback for product improvement
Mid
California, USA
Hybrid position requiring in-office presence in the Bay Area.
- 3-5 years of customer support experience
- Experience in a high-tech SaaS industry
- Management or lead experience
- English - proficient in reading and writing
- Strong attention to detail
- Self-motivated with ability to work independently as well as thrive in a virtual team environment
- Strong commitment to working in a support role with a virtual team
- Constant communication with your team and other departments to keep an open dialogue going at all times
- Flexibility with special projects from time to time
- Ability to work to specified KPIs and performance expectations
- Bonus points for: Bachelor’s degree, Experience working in an evolving, fast paced, high-growth environment, Engineering skills/knowledge, Data labeling for machine learning
- You will learn and understand technical concepts and our platform and solutions
- You will perform problem analysis and deliver concise resolutions
- You will be the point of contact to help champion our customers and help to rally internal team members towards issue resolutions and data processing
- You will initiate creative solutions to resolve problems
- Ability to work to specified KPIs and performance expectations
- Understanding and practical experience with mobile platforms
UnitQ specializes in monitoring and analyzing customer feedback to assist businesses in enhancing their products. Its main product, unitQ Monitor, employs machine learning to scan and analyze feedback from over 100 languages across various platforms, including the App Store, Zendesk, Reddit, and Twitter. This comprehensive approach allows businesses to gather insights from a wide range of customers. The unitQ Monitor filters out irrelevant information to identify actionable bugs and issues, providing accurate and timely data that enables companies to address problems swiftly and implement fixes. This proactive approach helps reduce customer churn by resolving issues before they escalate. UnitQ operates on a subscription model, allowing clients to access the unitQ Monitor platform for a recurring fee. This model provides a consistent revenue stream while helping businesses improve product quality and customer satisfaction, ultimately aiding in customer retention and growth.
Company Stage
N/A
Total Funding
$39.9M
Headquarters
San Mateo, California
Founded
2018
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↓ -10%
Simplify's Take
What believers are saying
- Recognition as a 'High Performer' by G2 and multiple awards from the American Business Awards and Business Intelligence Group highlight unitQ's industry leadership and customer satisfaction.
- The partnership with Zendesk Ventures provides access to top-tier talent, industry networks, and tailored mentorship, enhancing growth opportunities.
- Innovations like unitQ GPT and advanced AI-powered transcription software demonstrate the company's commitment to staying at the forefront of AI-driven customer feedback analytics.
What critics are saying
- The competitive landscape in customer feedback analytics is intense, requiring unitQ to continuously innovate to maintain its edge.
- Dependence on machine learning models means that any inaccuracies or biases in the data could lead to flawed insights, impacting customer trust.
What makes unitQ unique
- UnitQ leverages machine learning to analyze customer feedback from over 100 languages and multiple channels, providing a global perspective that many competitors lack.
- The platform's ability to filter out noise and false positives ensures that businesses receive accurate and actionable insights, setting it apart from less precise feedback tools.
- UnitQ's subscription-based model offers a steady revenue stream, allowing for continuous platform improvements and superior customer support.
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