Princess Cruises

Premium cruise line with global itineraries

Junior Assistant Food Beverage Manager

Food & Beverage Operations ManagementUpdated on Nov 14

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

At least one year of proven experience as an Assistant Food and Beverage Manager or in a similar role in high-volume food and beverage operations in hotel, hospitality, or cruise industry settings.
Strong analytical skills to assist with day-to-day beverage service logistics and increase productivity.
Strong problem-solving skills to resolve customer complaints and support staff members.
Strong customer service skills to interact regularly with customers, greet them, and address complaints.
Fluent verbal and written English language skills.
Advanced computer skills, including Microsoft Office programs, food and beverage management software, and point-of-sale systems.
Understanding of guest service foundations and willingness to deliver outstanding service.
Ability to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Responsibilities

Exceed beverage targets by fostering personalized, guest- and teammate-centric service and identifying and eliminating service friction points.
Take accountability for negative service interactions by implementing, documenting, and appropriately escalating timely, effective, personalized resolutions.
Promote Princess MedallionClass products, services, and applications to enhance guest engagement and streamline service delivery.
Monitor order processing through onboard point-of-sale systems and provide guidance and troubleshooting as needed.
Lead bar counts in high-traffic areas, order bar food and consumables according to business needs, and prevent overstocking or expiration.
Analyze voyage financial performance, provide feedback to the Bar Manager, and identify revenue opportunities based on guest behavior and onboard trends.
Manage and reconcile guest orders for premium experiences such as Champagne Waterfall, Chef’s Table, and Catering Transfers.
Input transfers and B&U in Crunchtime accurately and on time, and report discrepancies or trends to the Bar Manager.
Conduct Crew Cambusa sales in line with Princess Ways standards and document transactions.
Track and support beverage package sales, especially during the initial days of each voyage.
Promote use of the Dining Reservation System and MedallionClass apps to enhance guest experience, maximize venue capacity, and streamline operations.
Assist in ensuring optimal staffing and beverage service execution across lounges, dining rooms, crew areas, and open decks.
Maintain setup, ambiance, and cleanliness standards across beverage outlets.
Review bar schedules with supervisors to identify staffing gaps and align staffing with food and entertainment schedules.

Desired Qualifications

Graduation from a recognized hotel, catering, or culinary school.
A personable communication style, strong social skills, and a warm, friendly, caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.

By applying to this position, your application will be submitted to CSSI one of Princess Cruises official Hiring Partners based in India .
A recruiter from CSSI will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Drive Beverage Excellence: Consistently exceed defined beverage targets by fostering a personalized, guest- and teammate-centric service culture, while identifying and eliminating service friction points.
Service Recovery Ownership: Take full accountability for any negative service interactions, ensuring timely, effective, and personalized resolutions are implemented, documented, and escalated appropriately.
Technology Utilization: Champion the use of Princess MedallionClass products, services, and applications to enhance guest engagement and streamline service delivery.
Operational Oversight: Monitor and support accurate and prompt order processing through onboard POS systems, providing guidance and troubleshooting as needed.
Inventory & Stock Management: Lead bar counts in high-traffic areas, ensure bar food and consumables are ordered in line with business needs, and prevent overstocking or expiration.
Revenue Optimization: Analyze voyage financial performance, provide feedback to the Bar Manager, and identify revenue opportunities based on guest behavior and onboard trends.
Special Event Coordination: Accurately manage and reconcile guest orders for premium experiences such as Champagne Waterfall, Chef’s Table, and Catering Transfers.
System Accuracy: Ensure timely and precise input of transfers and B&U in Crunchtime, reporting any discrepancies or trends to the Bar Manager.
Crew Sales Management: Conduct Crew Cambusa sales in line with Princess Ways standards, ensuring all transactions are properly documented for transparency.
Sales Monitoring: Track and support the sale of beverage packages, especially during the initial days of each voyage.
Training & Systems Support: Promote the use of the Dining Reservation System and MedallionClass apps to enhance guest experience, maximize venue capacity, and streamline operations.
Staffing & Scheduling: Assist in ensuring optimal staffing and execution of beverage service across all venues, including lounges, dining rooms, crew areas, and open decks.
Venue Standards: Maintain high standards of setup, ambiance, and cleanliness across all beverage outlets.
Workforce Planning: Review bar schedules with supervisors to identify staffing gaps and ensure alignment with the food and entertainment schedule.

Minimum one (1) year of proven experience as Assistant Food & Beverage Manager or in similar roles in high-volume F&B operations (Hotel/Hospitality related fields or Cruise Industry).
Strong analytical skills - Candidates must be able to assist in the day-to-day logistics of Beverage Svc to increase productivity.
Strong problem-solving skills - Candidates must be able to solve customer complaints and provide support to staff members.
Strong customer service skills - Candidates must be able to interact with customers regularly, greeting them and addressing their complaints.
Fluent English Language Skills, both verbal and written.
Advanced computer skills involve using MS Office programs, F&B management software, POS).
Preferably a graduate of a recognized hotel/catering/culinary school.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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