Senior Customer Success Manager
Enterprise, West
Posted on 2/13/2024
INACTIVE
Amplitude

501-1,000 employees

Product analytics platform for data-driven businesses
Company Overview
Amplitude stands out as a leading company in the tech industry, offering a comprehensive data ecosystem that integrates applications, servers, tools, and warehouses, enabling businesses to optimize their products effectively. Their competitive advantage lies in their ability to activate audiences in various marketing tools and export product data to the warehouse of choice, ensuring reliable and trustworthy data management. The company's culture promotes collaboration and growth, making it an ideal workplace for those seeking to contribute to and learn from the forefront of data-driven product development.
Data & Analytics

Company Stage

Series F

Total Funding

$341.4M

Founded

2012

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-5%

2 year growth

17%
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Business Strategy
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 5+ years prior experience in a Customer Success / Account Management role
  • 2+ years working with large enterprise SaaS customers
  • Proven ability to program-manage software adoption within sophisticated Enterprise organizations
  • Technical aptitude and business acumen
Responsibilities
  • Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
  • Identify and develop relationships with client executives
  • Plan and deliver value-based business reviews with customer executives
  • Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
  • Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
  • Project-manage the customer journey using internal and external resources as needed
  • Partner with the Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
  • Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights
Desired Qualifications
  • Passion and curiosity for customers’ businesses and better business outcomes