Assistant Front Office Manager

Job Description

Ready to turn every check-in into an unforgettable moment? As an Assistant Front Office Manager, you will champion our dynamic team by leading with dedication, driving guest satisfaction, and ensuring seamless departmental operations.

Key Responsibilities

• Host the Show: Supervise daily shift operations to guarantee a smooth guest journey.
• Drive Guest Satisfaction: Resolve guest feedback with empathy and care.
• Lead by Example: Model high service standards directly at the reception desk.
• Departmental Operations: Assist with scheduling, reporting, and administration.
• Collaboration: Coordinate closely with Housekeeping, Reservations, F&B and maintenance to ensure room readiness.
• Step Up: Lead the department during the Rooms Division Manager absence.

Requirements & Qualifications

• Experience: 3–5 years in hotel Front Office with 2 years minimum in a supervisory role.
• Mindset: Proactive, stress-resistant, and service-oriented.
• Skills: Strong organizational, multi-tasking, and motivational capabilities.
• Communication: Excellent verbal and written English; additional languages are a plus.
• Flexibility: Available for rotating shifts, weekends, and holidays.
• Systems: Familiarity with hotel PMS software like Opera.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.

Qualifications

Additional Information

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.