Customer Success Manager
Commercial
Confirmed live in the last 24 hours
Stensul

51-200 employees

Streamlines email and landing page creation
Company Overview
Stensul is a leading company in the field of email and landing page creation, offering a platform that significantly reduces creation time by up to 90%, allowing teams to focus on enhancing performance. The company's culture is centered around collaboration and efficiency, with a platform that integrates with all leading ESPs/MAPs, workflow platforms, and messaging platforms, and is trusted by top brands like BMW, Cisco, and Yahoo. Stensul's technical prowess is evident in its ability to manage permissions for large teams, ensure content is on-brand, and reduce bottlenecks in approval processes, all while requiring no coding experience from its users.
B2B

Company Stage

Series C

Total Funding

$76.5M

Founded

2016

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

3%

1 year growth

8%

2 year growth

12%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • 3+ years of relevant work experience in customer success, account management, or sales at a SaaS company
  • Passion for customer success, and ability to put the customer first
  • Experience in a customer-facing role, advising C-level executives
  • Understanding of the digital marketing ecosystem, preferably focused on email technology and key best practices and trends in email marketing
  • Experience in owning and growing a book of business by navigating corporate organizations with a proven track record of consistently hitting targets
  • Commercial experience closing deals and negotiating customer agreements
  • Demonstrated analytical, relationship-building, strong written and verbal communication, and strategic problem-solving skills
Responsibilities
  • Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
  • Communicate the value story of Stensul from C-level executives to end users
  • Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with the Stensul platform
  • Work with customers to identify growth opportunities to expand Stensul’s footprint within their organizations
  • Identify risks or barriers to success and proactively put together an action plan to de-risk
  • Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stensul
  • Help the CS team become even more efficient by driving internal initiatives to improve our growing team
  • Present effective business reviews to customers and their executive teams
  • Be the voice of the customer within Stensul, collaborating with our Product and Marketing teams to improve the customer experience