Diebold Nixdorf

Global financial and retail technology provider

Field Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A minimum of 2–4 years of relevant Field Service experience, or an equivalent combination of education and experience.
Good written and verbal communication skills.
A driver's license and driving record that satisfy Diebold Nixdorf's fleet requirements.

Responsibilities

Install, debug, and provide technical maintenance for ATMs, retail equipment, and other hardware and software within an assigned customer or product area.
Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance according to documented procedures.
Inspect products for correct operation, troubleshoot hardware and software failures using diagnostic tools, resolve issues, and escalate issues according to established procedures.
Perform component-level hardware repairs; clean and adjust mechanical components; configure and install applicable software.
Perform incident handling and IMAC/R tasks, including installing, moving, adding, changing, and removing hardware and software products.
Refill consumables as directed.
Instruct and train customers on using and operating installed hardware and software.
Receive incident briefings and orders from dispatch, update dispatch on unforeseen issues, and provide detailed briefings on completed activities.
Inform customers proactively about status, progress, and outcomes, and work with them to ensure satisfaction with service delivery and understanding of product functionality.
Observe technical or process problems, inform a manager or other relevant personnel, and offer improvement recommendations.
Use corporate tools and processes for knowledge sharing and information gathering.
Schedule services and complete all required paperwork.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Required Qualifications

Education or equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

#LI-RR1

Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.

Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.

Performs hardware repairs on a component level.

Cleans and adjusts mechanical components.

Configures and installs applicable software.

Preventive Maintenance: Performs routine checks according to documented procedures.

Refills consumables as directed.

IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.

Updates the dispatch function on all unforeseen issues.

Provides detailed briefings on all performed activities.

Proactively informs customers about status, progress and outcomes.

Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.

Actively uses corporate tools and processes for knowledge sharing and information gathering.

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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