Unit Service Coordinator 3

%  

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

Communication

A.      Follows House and telephone standards as established by the Medical Center.

B.      Prioritizes and responds effectively to requests that occur simultaneously.

C.      Initiates appropriate procedures for all emergencies.

D.      Conducts oneself in a calm, controlled, and professional manner.

E.      Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner.

F.       Gives current, accurate and complete report to oncoming Unit Service Coordinator/Charge Nurse.

G.      Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures.

H.      Notifies appropriate nurse and physician when patient arrives on the unit.

I.        Contacts physician and other appropriate staff when required.

J.       Updates bulletin boards and other communication sources on assigned unit.

K.      Communicates physicians’ orders to nursing staff in a timely manner, and disseminates patient information.

Administrative Functions

A.    Maintains adequate quantity of administrative forms and supplies at nursing station.

B.    Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system).

C.    Reports and keeps track of malfunctioning equipment.

D.    Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary.  Keep charts in proper location.

E.    Dismantles patient chart and prepares for delivery to Medical Records in a timely manner.  Ensures completion of medical record.

F.     Accurately transcribes routine and STAT physicians’ orders.

G.    Completes all forms and requisitions related to charges/billing.

H.    Consults with a nurse or physician when written orders are unclear.

I.      Schedules procedures, tests and x-rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling.

J.     Receives and records patient information and admitting orders from physician’s office or clinic for same day admissions.

K.    Ensures that patients’ valuables are secured according to established procedures.

L.     Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services.

M.    Copies necessary elements of chart for patient discharge or transfer to another facility or department.

N.    Utilizes Medical Center automated systems to access and maintain patient information.

O.    Orders patient medications, equipment, and supplies as requested.

Other Duties and Responsibilities

A.    Orients new Unit Service Coordinators, students and staff as appropriate.   (III level only)

B.    Follows all unit, department, Medical Center, and University policies, procedures and work rules.

C.    Maintains confidentiality in matters related to patients and/or staff.

D.    Adheres to all applicable Medical Center and unit-specific infection control, health and safety policies and procedures, including annual safety training.

E.    Supports the mission, philosophy, and goals of the Medical Center.

F.     Supports the development of unit/team goals and actively participates in unit staff meetings, inservices, and educational programs as required.

G.    Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies.

H.    Maintains a clean, safe and functional work environment.

I.      Performs other duties as assigned.

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)