Exotic Automation & Supply

Fluid power products, systems, and service.

Service Coordinator - Air Systems

Procurement & SourcingConfirmed live in the last 24 hours

Full-timeNew Hudson, MI, USA$60k - $70k /yrIn-person

About the Job

Requirements

A high school diploma or GED is required.
Previous customer service, retail, or operations support experience is required.
Comfort working on a computer is required; experience with an enterprise resource planning or other business system is a plus.
Strong phone and professional writing skills are required.
Strong organization and the ability to manage multiple orders and priorities at once are required.
Problem-solving ability and the ability to research issues through resolution are required.
The ability to work independently in a fast-paced, changing environment is required.
A customer-first attitude and the ability to work with different personalities are required.
Reliable attendance and punctuality are required.

Responsibilities

Serve as the primary point of contact for customer quotes and open orders by phone and email.
Provide quote and order status updates to customers and the sales team.
Learn the product lines and the full range of work handled by the Air Systems team.
Track project status and ensure tasks are completed on time.
Enter and process orders, including customer information, electronic data interchange transactions, and pricing.
Troubleshoot and resolve order issues involving labor, materials, or pricing.
Handle sourcing, order follow-up, returned goods, and nonconforming material processes.
Expedite materials and follow up with vendors to keep customer orders on schedule.
Work with Accounting to resolve invoice rejections, nonpayment issues, credit card orders, and account discrepancies.

Desired Qualifications

Experience with order entry, quoting, or expediting.
A background in industrial distribution, manufacturing, or a technical service environment.
Familiarity with electronic data interchange transactions.
Knowledge of compressed air or industrial equipment.

We are looking for an organized, customer-focused Service Coordinator to support our Air Systems team. In this role, you’ll be the go-to contact for customer quotes and open orders. You will manage orders from entry to delivery, follow up with vendors, and keep customers and our sales team informed every step of the way. You do not need to know our products on day one. We will train you on our product lines, business systems, and processes. If you have customer service or operations support experience and enjoy keeping things moving, we would like to hear from you.

What You’ll Do

Customer Service & Project Coordination

Serve as the primary point of contact for customer quotes and open orders by phone and email
Provide quote and order status updates to customers and the sales team
Learn our product lines and the full range of work our Air Systems team handles
Track project status and make sure tasks are completed on time

Order Processing & Systems

Enter and process orders, including customer information, EDI transactions, and pricing
Troubleshoot and resolve order issues involving labor, materials, or pricing
Handle sourcing, order follow-up, returned goods, and nonconforming material processes

Vendor & Accounting Support

Expedite materials and follow up with vendors to keep customer orders on schedule
Work with Accounting to resolve invoice rejections, nonpayment issues, credit card orders, and account discrepancies

What We’re Looking For

High school diploma or GED
Previous customer service, retail, or operations support experience
Comfort working on a computer; experience with an ERP or business system is a plus
Strong phone and professional writing skills
Excellent organization and ability to manage multiple orders and priorities at once
Problem-solving mindset and ability to research issues to resolution
Ability to work independently in a fast-paced, changing environment
Customer-first attitude and ability to work with different personalities
Reliable attendance and punctuality

Nice to Have

Experience with order entry, quoting, or expediting
Background in industrial distribution, manufacturing, or a technical service environment
Familiarity with EDI transactions
Knowledge of compressed air or industrial equipment

Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.

About the Company

Exotic Automation & Supply

Fluid power products, systems, and service.

Exotic Automation & Supply provides fluid-power and motion-control solutions in the Midwest, offering a full lineup of components from hoses and fittings to pneumatic, hydraulic, filtration, and lubrication equipment. It combines product sales with custom manufacturing, including molded rubber and plastic parts, and offers air systems services from compressor installation to repair. The company differentiates itself by delivering turnkey, locally supported solutions with in-house engineering and service teams, plus a history of large-scale projects like the World's Largest Hydraulic Power Unit. Its goal is to be a trusted, full-service partner that helps customers design, build, operate, and maintain fluid-power and air systems in Michigan and Indiana.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Farmington Hills, MI
Founded: 1981

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