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Pursuit Collection

Hospitality company operating iconic attractions and lodges

Global Reservations Agent

Full-Time
$18.50/hr
Junior
Banff, AB, Canada+1 moreMore locations: Calgary, AB, Canada
RemoteThree days in-office per week; two days remote.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • 1+ years in customer service, hospitality, retail, or contact centre environments
  • Strong verbal and written communication skills in English
  • Comfortable using multiple systems and digital tools
  • Ability to work flexible shifts (including evenings, weekends, and holidays)
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Responsibilities
  • Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
  • Deliver exceptional service across phone, email, and chat
  • Identify opportunities to enhance the guest experience through upselling and cross-selling
  • Resolve guest questions and concerns with professionalism and empathy
  • Maintain accurate bookings and guest information across multiple systems
  • Stay current on products, promotions, and destinations
  • Collaborate with internal teams to ensure seamless guest experiences
Desired Qualifications
  • Experience in travel, hospitality, or reservations
  • Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
  • Experience in sales or upselling environments

About the company

Pursuit Collection operates a portfolio of iconic travel attractions, lodges, and hospitality experiences across Alaska, the Canadian Rockies, Montana, Iceland, Costa Rica, and Victoria, British Columbia. Since 2016, it has grown into a collection of 18 world-class attractions and 29 distinctive lodges, alongside restaurants, retail, and transportation. Its brands include Sky Lagoon in Iceland, Tabacón in Costa Rica, and Eagle Wing Tours in Victoria. What sets Pursuit Collection apart is its focus on connecting guests to remote, scenic destinations through locally rooted, immersive experiences rather than standardized travel packages. The goal is to connect guests to iconic places through unforgettable, inspiring experiences worth sharing.

Company Size

1-10

Company Stage

N/A

Total Funding

N/A

Headquarters

null

Founded

2018

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Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $133.5 million, up 14.3%, with guidance raised.
  • Eagle Wing Tours acquisition and Flyover sale sharpen focus on higher-return destination experiences.
  • Hotel Whitefish, Tabacón, and Glacier upgrades create multi-year growth through 2030.

What critics are saying

  • Pursuit still depends on weather, especially when Q2 2026 visitation suffered from poor days.
  • West Glacier work-camp opposition highlights wildfire evacuation and community-permit risk in 2026.
  • Selling Flyover removes diversification; one major destination shock can hit earnings fast.

What makes Pursuit Collection unique

  • Iconic destination portfolio spans Banff, Jasper, Glacier, Whitefish, Iceland, and Costa Rica.
  • Hotel Whitefish renovation and Tabacón expansion show disciplined reinvestment into premium assets.
  • Electric Ice Explorer launch proves operational innovation across signature attractions.

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Benefits

  • Flexible Work Hours
  • Wellness Program
  • Mental Health Support
  • Employee Discounts