Datawatch Systems

Managed access control and emergency management

Central Station Monitor

Security Guarding & PatrolUpdated on Nov 10

Full-timeBethesda, MD, USA

About the Job

Requirements

A high school diploma or equivalent is required.
One to two years of data-entry experience is required.
One to two years of experience with a multiline phone or soft phone is required.
Applicants must demonstrate high proficiency in written and verbal communication, attention to detail, and organizational skills, including the ability to switch efficiently between tasks.
Applicants must type at least 35 words per minute and have computer skills to navigate multiple software applications.
Applicants must be punctual and reliable, have flexible scheduling availability for weekends, holidays, or extended hours as needed, and be able to pass any state-required training or other licensing qualifications.
Applicants must be willing to submit to a drug screening and criminal background check.

Responsibilities

Provide support for alarm-monitoring and access-control calls received within the Central Monitoring Station in a high-volume inbound and outbound call-center position.
Assess and evaluate opportunities for problem-solving.
Understand the company’s capabilities and services to assist and educate clients.
Work with internal teams to identify potential issues and related opportunities.

Desired Qualifications

One to three years of customer-service experience is preferred.
Experience in a high-volume call center or 911 communications is preferred.
Certified training or knowledge of access-control, fire, and burglary systems is a plus.

Overview

Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Sunday - Thursday, 3 pm - 11 pm.

Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday.

Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294

Location: Bethesda, MD
Travel: No
Pay Rate: $20.00/hour

Responsibilities

Display high proficiency in written and verbal communication
Attention to detail
Organizational skills, including the ability to efficiently switch between tasks
Type a minimum of 35WPM
Demonstrate computer skills to navigate multiple software applications
Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
Ability to assess and evaluate opportunities for problem-solving
Be able to understand the company’s capabilities and services for assisting and educating clients
Work with internal teams in order to identify potential issues and/or related opportunities
Must possess ability to pass any state required training or other qualifications for licensing

Qualifications

High School Diploma or equivalent required.
1-2 years Data entry required.
1-2 years experience with a multi-line phone or soft phone required.
1-3 years of customer service preferred.
High volume call center or 911 communications preferred.
Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.

Benefits

Competitive Salary

Choice of Medical Insurance plans

Choice of two Dental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement

Compensation: 20 to 20 (USD)

About the Company

Datawatch Systems

Managed access control and emergency management

Datawatch Systems provides managed access control security solutions and services. It protects buildings, employees, residents, and visitors by remotely monitoring about 200,000 doors and managing nearly 3,000,000 credentials. Its offerings combine customized access control with emergency management, delivered 24x7x365 to give clients peace of mind. The company differentiates itself through its long experience (since 1981), large-scale monitoring capabilities, and integrated solutions tailored for building owners, property managers, and tenants. The goal is to prevent unauthorized access and incidents by providing reliable, continuous monitoring and control over entry points and safety systems.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bethesda, MD
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Datawatch Systems

See more jobs