Assistant Manager

What you will do
Customer Service:

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team

• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette

• Achieve Net Promotor individual store targets.

• Ensure Staff Onboarding is delivered to the company’s expectation.

• Become an Ambassador of Canadian Tire’s Triangle Rewards Program

• Provide continuous feedback and coaching to Store Teams using Store Force Reporting

• Daily Huddles, and formal performance evaluation programs.

Store Operations:

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs

• Effectively utilizes meet all store operating initiatives and directives according to required timelines.

• Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly price sweeps.

• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

• Oversees preparation for annual inventories.

• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.

• Responsible for overall efficiency of store eComm business

• Ensures all IT and store infrastructure is functional and built into daily processes

Training:

•  Coach and develop Department Managers and store staff, through setting expectations, communication, coaching, feedback, and ongoing support

• Follow up to ensure execution of Weekly Plans for the store

• Create development plans and conduct annual appraisals for Full Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team

• Communicate in a clear and concise manner; leading effective Huddles /Meetings /Coaching sessions all while keeping team well informed of pertinent information

• Hold team accountable to complete required training within time limits working with the Department Managers

• Provide resolution for all customer concerns.

• Work with Store General Manager to establish succession plans through continuous training and development leveraging HR partners

Leadership

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.

• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.

• Follows the disciplinary process consistently and impartially

• Promotes and maintains a positive and motivating work environment

• Provides mentorship to teams and influences continuous growth

Qualifications:

• Proven leadership and mentoring experience.

• Ability to execute daily store plans effectively.

• Strong communication, organizational skills, and financial discipline.

• 5 years of retail management experience.

• High energy, enthusiasm, and a drive to succeed.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives

• Other perks to support your well-being

• Career growth opportunities and product discounts 

Our typical hiring range is between $44,900 and $59,100. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.