Manager – Consumer Products Solutions

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. ## Role Overview Netflix Consumer Products (CP) works with partners around the world to bring our titles and characters into products that reach fans beyond the service. As the business grows, we need to rethink how we work and the tools we use to do it. The Consumer Products Solutions team sits at the intersection of the business, operations & workflows, and technology. We work with the Consumer Products team and our cross-functional partners to understand how work happens today, how it needs to change, and to build the systems and workflows that our team needs to scale. We are looking for a senior, hands-on leader to drive the transformation of core Consumer Products workflows, from identifying systemic problems and designing better ways of working to delivering technology-enabled solutions and ensuring lasting adoption. ## Responsibilities * Map the work and identify bottlenecks. Understand how the work gets done today: who does what, which systems and data they rely on, and where things go wrong. Find out why some problems recur instead of treating each request as a separate problem. * Design the future operating model. Partner with CP leadership to redesign how work gets done, including processes, decision rights, accountability, and data ownership. Determine when the right solution is a process change, an existing tool, automation, or new technology investment. * Set priorities and measure impact. Identify the highest-leverage opportunities across Consumer Products, make explicit tradeoffs about where to invest, and establish measurable outcomes to determine whether changes are delivering value. * Turn ideas into working solutions. Partner with business leaders to identify opportunities, rapidly prototype and test ideas, and determine what deserves further investment. Take ownership of moving promising ideas from concept to implementation, whether through lightweight solutions or in partnership with Engineering.. * Own product intent with Engineering. Define the users, problems, outcomes, and jobs to be done for applications built with our Engineering partners. Make thoughtful tradeoffs across user value, business impact, and feasibility. * Turn repetitive operations into better systems. Cut down manual work and repeat problems, whether through better tools, automation, or clearer ownership. * Apply AI with good judgment. Identify where automation or AI adds real capacity and improves business outcomes. Scale what works. * Improve data reliability. Work with Data Science, Engineering, and Finance to agree on what our key data means, where it lives, who owns it, and how we check it. Treat bad data as a sign the process is broken, not just something to clean up. * Lead adoption and operating change globally. Help teams adjust when the best solution means changing how they work. Design launch, training, support, and feedback plans. Build with CP teams and partners across regions, test assumptions with local team members early, and distinguish legitimate local needs from unnecessary process fragmentation. ## Qualifications * Demonstrated experience leading complex, cross-functional business and technology transformation, from diagnosing systemic problems and designing future operating models to delivering technology-enabled solutions. * Significant experience improving how a business runs end-to-end, in a role such as product, operations, or business systems, with a focus on outcomes rather than only launching a tool or completing a project. * Strong product and analytical judgment, with evidence of deciding what not to build, simplifying scope, or stopping an investment when the evidence changed. Comfortable working with data to measure whether a change worked. * Experience working closely with engineers, data partners, and business stakeholders to ship and operationalize technology across regions, adapting to regional requirements without creating unnecessary fragmentation. * Curiosity, humility, and a demonstrated ability to change your mind when the evidence says your initial approach was wrong. * Deep knowledge of a specific Consumer Products domain (e.g. licensing, retail, title planning, or product development) is a significant plus. * Practical experience applying AI or automation to real business workflows. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $225,000.00 - $376,000.00. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.