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Activate Interactive Pte

Technology consultancy delivering end-to-end digital solutions

Infrastructure Engineer - Network and Endpoint

System Administration +1Confirmed live in the last 24 hours
Full-timeSingaporeNo salary listed

About the Job

Requirements

  • A degree or diploma in a relevant discipline, or an equivalent qualification, is required.
  • At least five years of relevant experience in desktop operations and network infrastructure operations, server and LAN room setup, and project deployment is required.
  • Strong knowledge of network technologies, including LAN, WAN, software-defined networking, internet routing, security, and server/LAN room setup, is required.
  • Strong knowledge of Microsoft Endpoint services and products, including Microsoft 365, Microsoft Office, and Intune, and knowledge of ITIL v3 are required.
  • Experience in contract and vendor management is required.
  • Strong interpersonal and stakeholder management skills, including the ability to engage effectively across all levels, are required.
  • Written and verbal communication skills sufficient to present and explain technical concepts to non-technical audiences and senior management are required.
  • The ability to work independently with minimal supervision is required.
  • Willingness to work outside regular hours when operationally required is required.
  • Familiarity with the Government ICT environment, policies, and standards is required.

Responsibilities

  • Manage the end-to-end lifecycle of the organisation's network infrastructure, from planning and design through procurement, implementation, and ongoing operations.
  • Evaluate and implement network solutions that improve network infrastructure capability, security, and manageability.
  • Serve as a network subject matter expert on business-specific projects, providing network consultancy and technical support throughout implementation.
  • Collaborate with internal and external stakeholders and vendors to deliver systems and projects in accordance with budget, technical specifications, and applicable requirements.
  • Manage network infrastructure projects, including procurement of network solutions, vendor coordination for timely implementation, stakeholder presentations, and progress reporting.
  • Manage AFM day-to-day business-as-usual tasks and project implementation.
  • Respond to and resolve network incidents, updating stakeholders on findings and remediation actions.
  • Perform firmware and software updates in accordance with change management procedures.
  • Collaborate with cross-functional teams to design and review network architecture.
  • Develop enterprise network operations and support standards, review them, and initiate plans to sustain system functions and capabilities throughout their lifecycle.
  • Plan and review project and system maintenance strategies, including predictive and pre-emptive maintenance approaches.
  • Ensure network infrastructure complies with IM8 policies and hardening guidelines.
  • Handle IM8 compliance and audit activities, including preparation, responses, and closure of audit findings.
  • Maintain reports and provide management with regular updates on project status and operational matters.
  • Deliver assigned projects on time, within scope, and within budget while managing multiple projects concurrently.
  • Perform ad hoc tasks assigned by the agency.
  • Manage the end-to-end lifecycle of endpoint infrastructure, including planning, design, procurement, deployment, operations, maintenance, and retirement.
  • Use enterprise endpoint management platforms, such as Microsoft Intune, ServiceNow, and dashboards, to maintain endpoint health, compliance, and service availability.
  • Evaluate, implement, and continuously improve endpoint hardware, software, and management solutions to enhance user experience, security, operational efficiency, and manageability.
  • Manage endpoint provisioning, software packaging and deployment, operating system imaging, firmware updates, patch management, and device lifecycle activities under established change management processes.
  • Ensure endpoint security and compliance with Government ICT policies, cybersecurity standards, and audit requirements, including vulnerability remediation, endpoint hardening, and corrective actions.
  • Serve as the endpoint subject matter expert on business and ICT projects, providing technical consultancy, solution design, implementation, and operational support.
  • Plan, manage, and deliver endpoint infrastructure projects, including procurement, vendor management, implementation, stakeholder engagement, and project reporting, within scope, schedule, and budget.
  • Lead and supervise on-site IT support engineers by providing technical guidance, allocating tasks, assuring quality, and overseeing daily operations and project implementation.
  • Investigate, troubleshoot, and resolve complex endpoint incidents and problems, coordinating with internal teams and vendors and providing timely stakeholder updates.
  • Develop, maintain, and improve endpoint operational standards, standard operating procedures, technical documentation, and knowledge articles.
  • Plan and implement proactive maintenance, monitoring, capacity planning, and continual service improvement to ensure endpoint service reliability, performance, and sustainability.
  • Collaborate with cross-functional teams, business stakeholders, and vendors to design, review, and improve endpoint services in alignment with business and operational requirements.
  • Prepare and present management reports on project progress, operational performance, service health, risks, compliance, and improvement initiatives.
  • Perform other duties or projects assigned by the agency.
  • Collaborate with End User Support Services to provision endpoint devices and ensure timely resolution of end-user desktop issues.

Desired Qualifications

  • Experience working within Government agencies is preferred.
  • Relevant network certifications are preferred.
  • Relevant Microsoft 365 certifications are preferred.
  • ITIL v3 or higher is preferred.

About the Company

Activate Interactive Pte

Technology consultancy delivering end-to-end digital solutions

Activate Interactive Pte is a technology consultancy in Singapore that blends strategy, creativity, and engineering to help organizations adopt digital solutions. It delivers end-to-end development for mobile and web apps, cloud technology, and UI/UX design, and it integrates digital tools into all areas of a business to remove tech roadblocks and boost efficiency for clients of all sizes. Its approach combines consulting insight with hands-on engineering to turn ideas into practical applications that people can use. The company differentiates itself by offering a single, integrated team that covers strategy, design, and development, aiming for cost-effective, holistic solutions rather than siloed services. Its goal is to help people live better and healthier through technology by creating solutions that improve population health and overall quality of life while developing its employees and supporting communities.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Singapore, Singapore
Founded
1997

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