Intensive Care Manager
$63k - $70k
Mid
Master's
Bridgeport, CT, USA
HybridTravel across southwestern Connecticut, in the Bridgeport–Stamford area, at least four days per week.
Social & Community ServicesCase Management & Advocacy
About the job
Requirements
- A Master's degree in a related field, such as social work or psychology, is required.
- An LCSW, LPC, or LMFT license is required, or the candidate must be license-eligible; the company may assist the right candidate with clinical hours and licensing requirements.
- At least three years of behavioral health clinical experience is required.
- Experience delivering community-based services is required.
- Compliance with current Connecticut state and federal health and vaccine requirements is required.
- General knowledge of behavioral health best practices is required, with emphasis on special-needs or priority populations and public-sector systems.
- Ability to independently solve problems using advanced knowledge of the service delivery system, provider network, client service policies, client rights and responsibilities, and organizational operating practices is required.
- Strong clinical skills and a sophisticated understanding of clients' overall needs from a strengths-based perspective are required.
- Knowledge of clinical treatment and case management is required.
- Ability to propose and implement creative solutions to client problems and achieve a high level of client satisfaction with services is required.
- Strong clinical, written, and oral communication skills are required.
- Ability to multitask and meet assigned deadlines is required.
- Reliable transportation is required for frequent travel to visit clients in nursing homes.
Responsibilities
- Assist clients with severe mental illness who are residing in nursing homes and want to return to a community of their choice, coordinating recovery support and behavioral health services with other aspects of their community care.
- Assist community clients with severe mental illness who are at risk of nursing-home placement when needed.
- Complete assessments and coordinate discharge plans.
- Create initial recovery plans and update them at prescribed intervals.
- Bring clinical leadership to the WISE Program and represent the organization and its services professionally while following its best practices, guidelines, policies, and procedures.
- Manage an assigned client caseload.
- Travel statewide to assess and evaluate potential clients residing in nursing homes who may be eligible to transition back to the community.
- Complete required MFP/DSS paperwork.
- Provide clinical expertise and knowledge to other clients of the team.
- Conduct recovery plan reviews, service authorizations, and care coordination or oversight and supervision for assigned clients.
- Maintain current knowledge of behavioral health benefits, covered services, limitations, exclusions, and related policies and procedures.
- Oversee collection of information about service delivery and client outcomes, and use the information to recommend policy and procedure changes that improve service delivery.
- Provide clients, providers, and other stakeholders with accurate and timely information about waiver benefits and coverage.
- Work with clients and providers to customize services to meet client needs within the program's scope.
- Develop and implement systematic revisions to improve services.
- Coordinate, review, and maintain daily reporting logs and prepare and analyze weekly trend reports.
- Help coordinate information and deliver presentations to participating providers, state and federal agencies, community groups, and other interested parties.
- Connect clients and families with primary care, behavioral health providers, and other social service or provider agencies to develop and coordinate service plans.
- Collaborate with providers and others to conduct diagnostic screenings for substance abuse, mental health, and co-occurring disorders; triage referrals to appropriate waiver or treatment services; and conduct initial assessment, treatment planning, and aftercare planning.
- Support assigned clients' transitions into or out of the community.
- Monitor and evaluate treatment and service plan effectiveness and outcomes, and recommend modifications to provide clinically appropriate services and maintain clients in the community at the least restrictive level of care.
- Attend case conferences and interagency and provider treatment-planning meetings for assigned clients.
- Use regular supervision with the Lead Intensive Care Manager.
- Provide clinical expertise to WISE program staff.
- Participate in professional development activities.
- Attend annual Conflict of Interest training and training specific to job duties.
- Maintain the confidentiality of client protected health information and follow HIPAA-related policies and procedures.
- Demonstrate ethical behavior and cultural sensitivity when working with people from diverse backgrounds.
- Perform other tasks and responsibilities required to support business operations.
About the company
ABH is a nonprofit behavioral health administrative services organization that coordinates state-funded mental health and substance use services in Connecticut and the Northeast. It combines administrative operations (utilization management, provider network administration, claims processing, quality assurance, data management) with direct care management and serves as a hub for other providers, partnering with DMHAS and DCF to implement statewide programs. Its services include ECCP, Military Support Program, Employee Assistance Programs, and community-based supports for people with serious mental illness. ABH differentiates itself through its hybrid model focused on program execution and service quality within a nonprofit framework, aiming to stabilize the provider network, expand access, and improve outcomes for all ages.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Middletown, Connecticut
Founded
1995
Get referred to Advanced Behavioral Health (Connecticut)
See people who can refer or advise you
Simplify's Take
What believers are saying
- ABH appointed Deena Tampi president and CEO in November 2025, stabilizing leadership.
- Connecticut’s 2024-2026 procurement plan keeps ABH on multiple statewide DCF contracts.
- ABH’s 2026 news shows continued state visibility through National Guard and public-program outreach.
What critics are saying
- 2025 whistleblower complaints, CHRO filings, and auditor scrutiny damaged state-contractor trust.
- CEO Wable’s leave and employee media restrictions signal governance stress and retention risk.
- Carelon already holds major Connecticut behavioral-health contracts, threatening ABH’s next recompete cycle.
What makes Advanced Behavioral Health (Connecticut) unique
- Connecticut’s statewide ASO embeds ABH in DCF and DMHAS workflows, creating switching costs.
- ABH runs niche programs like ECCP, Military Support, and DCF consultation contracts.
- Its provider-network, claims, and care-management infrastructure spans Medicaid, child welfare, and community care.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Remote Work Options