Advanced Behavioral Health (Connecticut)

Non-profit ASO managing behavioral health services

Intensive Care Manager

Case Management & AdvocacyUpdated on Nov 13

Full-timeBridgeport, CT, USA$63k - $69.3k

About the Job

Requirements

A Master's Degree in a related field, such as social work or psychology, is required.
Must hold an LCSW, LPC, or LMFT license, or be eligible for licensure; the company may assist with clinical hours and license requirements for the right candidate.
At least 3 years of behavioral health clinical experience is required.
Experience delivering community-based services is required.
Must comply with current State of Connecticut and federal health and vaccine requirements.
General knowledge of behavioral health best practices, especially work with special-needs or priority populations and in public-sector systems, is required.
Must be able to independently solve problems using advanced knowledge of the service delivery system, provider network, client services policies, client rights and responsibilities, and organizational practices.
Must have clinical skills and a sophisticated understanding of clients’ overall needs from a strengths-based perspective.
Must demonstrate knowledge of clinical treatment and case management.
Must be able to propose and implement creative solutions to client problems and achieve high client satisfaction with services.
Must have clinical, written, and oral communication skills.
Must be able to multitask and meet assigned deadlines.
Must have reliable transportation for frequent client travel.
Must maintain confidentiality of protected health information and follow HIPAA policies and procedures.

Responsibilities

Assume responsibility for a designated client caseload.
Travel statewide to assess and evaluate potential clients in nursing homes who may be eligible to transition back to the community.
Complete required MFP/DSS paperwork.
Work as part of a team, providing clinical expertise and knowledge to team members.
Conduct recovery plan reviews, service authorizations, and care coordination or oversight and supervision for assigned clients.
Maintain current knowledge of behavioral health benefits, including covered benefits, limitations, exclusions, and applicable service policies and procedures.
Supervise collection of information about service delivery and client outcomes, and recommend modifications to plan policies and procedures to improve service delivery.
Provide clients, providers, and other stakeholders with accurate, timely information about waiver benefits and coverage.
Work with clients and providers to customize services to meet client needs within program scope.
Develop and implement systematic revisions to improve services.
Coordinate, review, and maintain daily logs for reporting and weekly preparation and analysis of trending reports.
Help coordinate information and presentations for participating providers, state and federal agencies, community groups, and other interested parties.
Facilitate linkages among clients, families, primary care, behavioral health providers, and other social-service or provider agencies to develop and coordinate service plans.
Collaborate with providers and others to conduct diagnostic screenings for substance abuse, mental health, and co-occurring disorders; triage referrals to appropriate waiver or treatment services; and conduct initial assessments, treatment planning, and aftercare planning.
Assist assigned clients with transitions into or out of the community.
Monitor and evaluate treatment and service-plan effectiveness and outcomes, and recommend modifications to provide clinically appropriate services and support clients in the community at the least restrictive level of care.
Attend case conferences and interagency and provider treatment-planning meetings for assigned clients.
Use regular supervision with a Lead Intensive Care Manager.
Provide clinical expertise to MFP program staff.
Participate in professional development activities.
Attend annual Conflict of Interest training and training specific to job duties.
Demonstrate ethical behavior and cultural sensitivity when working with individuals from diverse backgrounds.
Perform other tasks and responsibilities needed to support business operations.

Intensive Care Manager - Southwestern Region/Territory in CT

Advanced Behavioral Health, Inc · Bridgeport, United States (Hybrid) · Full-time · Posted 2026-10-15

Salary: USD 63,000–69,300

Workplace: hybrid

Department: WISE

Description

POSITION SUMMARY:

An Intensive Care Manager (ICM) is a hybrid role within the Money Follows the Person (MFP) Program (works from home but will be traveling to different parts of CT for client interaction). This individual is responsible for assisting clients identified with severe mental illness who reside in a nursing home level of care and are interested in leaving such nursing home level of care, to return to the community of their choice. The ICM is responsible for coordinating their recovery support and behavioral health services with other aspects of their care in the community. Community clients who are identified with severe mental illness and at risk of being placed in a nursing home level of care may also be assisted by an Intensive Care Manager if needed. The ICM is responsible for completing assessments and coordinating discharge plans. The Intensive Care Manager is responsible for creating initial recovery plans and updating these plans at prescribed intervals. An Intensive Care Manager is expected to bring a level of clinical leadership to the MFP Program. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

MUST HAVE RELIABLE TRANSPORTATION - this individual will be traveling frequently in the southwestern area in Connecticut (Bridgeport - Stamford area) and will be visiting clients in nursing homes and/or hospital settings.

DUTIES AND RESPONSIBILITIES:

Assumes responsibility for a designated client case load;
Travels statewide to assess and evaluate potential clients eligible who are residing in nursing homes and who are candidates for transitions back to the community;
Completes all MFP/DSS paperwork as required;
Works as part of a team providing clinical expertise and knowledge to the other clients of the team;
Conducts all recovery plan reviews, service authorizations and care coordination (or oversight and supervision) for all assigned clients;
Maintains an understanding of behavioral health benefits and remains current on covered benefits, limitations, exclusions, and policies and procedures, in regards to services;
Supervises collection of information regarding the delivery and outcomes of services to clients, and uses that information to recommend modifications to plan policies and procedures which improve the delivery of services to clients;
Provides clients, providers, and other stakeholders with accurate and timely information concerning waiver benefits and coverage;
Works with clients and providers to customize services to best meet client’s needs within the scope of the program;
Works to assure that systematic revisions to improve services are developed and implemented;
Coordinates, reviews and maintains daily logs for reporting purposes and for weekly preparation and analysis of trending reports;
Assists with coordinating information and making presentations to participating providers, state and federal agencies, community groups and other interested parties;
Facilitates linkages for clients and families between primary care, behavioral health providers and other social service or provider agencies as needed to develop and coordinate service plans;
Collaborates with providers and others in order to conduct diagnostic screenings for substance abuse, mental health, co-occurring disorders and triage the referrals to appropriate waiver and/or treatment services, initial assessment, treatment planning and aftercare planning for clients;
Assists assigned clients with smooth transitions when moving into or out of the community;
Monitors and evaluates the effectiveness and outcome of treatment and service plans, and recommends modifications as necessary to provide optimal clinically appropriate services with a goal of maintenance in the community at the least restrictive level of care;
Attends case conferences, interagency and provider treatment planning meetings for assigned clients;
Utilizes supervision with Lead Intensive Care Manager regularly;
Lends clinical expertise to MFP program staff;
Participates in professional development activities;
Attends annual Conflict of Interest training;
Attends training specific to job duties;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.

Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

Must have a Master's Degree in related field (social work, psychology, etc.)
Licensure: LCSW, LPC or LMFT_, o__r licensed eligible (company is willing to assist with clinicals hours, license requirements for the right person._
3 years minimum in the behavioral health clinical experience
Experience in the delivery of community-based services;
Compliance with current State of Connecticut and federal health and vaccine requirements;
General knowledge of best practices in behavioral health, emphasizing work with special needs or priority populations and in public sector systems.

KNOWLEDGE/SKILLS/ABILITIES:

Independent problem solving based on advanced-level knowledge of the service delivery system, the provider network, client services policies, client’s rights and responsibilities, and the operating practices of the organization;
Excellent clinical skills with sophisticated understanding of the over-all needs of individual clients form a strengths-based perspective;
Demonstrated knowledge of clinical treatment and case management;
Ability to propose and implement creative solutions to client problems and to achieve a high level of client satisfaction with services;
Excellent clinical, written and oral communication skills;
Ability to multi-task and meet assigned deadlines.

Apply

Apply at Advanced Behavioral Health, Inc

About the Company

Advanced Behavioral Health (Connecticut)

Non-profit ASO managing behavioral health services

Advanced Behavioral Health (ABH) is a nonprofit behavioral health administrative services organization that coordinates state-funded mental health and substance use services in the Northeast, with a focus on Connecticut. It runs administrative functions such as utilization management, provider network administration, claims processing, quality assurance, and data management, and it also provides direct care management while supporting other behavioral health providers. ABH partners with state agencies like DMHAS and DCF to implement statewide initiatives and operates programs including the Early Childhood Consultation Partnership (ECCP), a Military Support Program, and Employee Assistance Programs (EAPs). Its goal is to stabilize and strengthen the provider network, expand access to coordinated care, and ensure accountable, high-quality delivery of state-funded behavioral health services.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Middletown, CT
Founded: 1995

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