Unifi

Full-spectrum aviation services for carriers

Unaccompanied Minor Agent

Customer Experience & SupportConfirmed live in the last 24 hours

Full-timeCharlotte, NC, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
Applicants must be at least 18 years of age.
Applicants must be able to obtain credentials required by airport, state, or customs authorities.
Applicants must be proficient in English.
Applicants must be able to frequently lift and move up to 70 pounds and constantly push and pull up to 70 pounds.
Applicants must be able to constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, and bend.
Applicants must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Applicants must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

Meet and escort unaccompanied minors on inbound and outbound flights, providing special services as requested by the client.
Provide passengers with general information and directions.
Remain aware of the unaccompanied minor's departure time.
Keep unaccompanied minors attended and in sight at all times.
Release unaccompanied minors only to a gate agent or client representative.
Ensure the unaccompanied minor's documentation is in order.
Check the identification of anyone claiming to be the party listed on the minor's paperwork.
Complete the appropriate documentation.
Follow applicable Federal Aviation Administration, airline, and company regulations.
Follow all safety requirements, including using only trained-on equipment, immediately reporting unsafe conditions and workplace injuries, wearing appropriate personal protective equipment, and attending required safety training.
Complete work safely and securely in accordance with company safety and operational standards.
Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
Perform other related duties within the appropriate skill and experience capabilities expected for the position.

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Summary:

Responsible for meeting unaccompanied minors for inbound and outbound flight to provide escort and special services as directed by client.

Benefits:

Competitive pay with daily access to earned wages.
Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
Paid Time Off (PTO) – Location specific leave policy.
Exclusive Travel Discounts:

ID90 Discount Program – Industry-exclusive deals on hotels, car rentals, cruises, and more!
Concur – Discounted cars and hotels

Tuition Discount with Purdue Global.

Job Duties:  

Provide escort and special services for unaccompanied minors as requested.
Provide general information and directions to passengers
Meet inbound and outbound flights as requested
Always be aware of the departure time of the Unaccompanied Minor.
Never, Never, Never leave an unaccompanied Minor unattended or out of sight.
Always release the unaccompanied Minor to gate agent or client representative.
Always make sure the unaccompanied Minor's documentation is in order.
Always check the ID of the person claiming to be the party listed on the Minor's paperwork.
Complete appropriate documentation.
Must be familiar with all FAA/Airline/Company regulations.
Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.
Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Complete work in a safe and secure manner, following company safety and operational standards
Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:  

High School diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required as per airport or state or customs requirements.
Proficient in English.

Physical requirements:  

Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

Working conditions:  

Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

About the Company

Unifi

Full-spectrum aviation services for carriers

Unifi provides a broad set of aviation services for airports and airlines, covering everything from arrival to departure, including ramp and passenger handling, cabin and cargo services, operations and load control, aircraft and ground support equipment maintenance, crew transportation, security, wheelchair and skycap services, and flight-control consulting. It works by delivering these services on-site at airports as a single, coordinated package, with teams and equipment tailored to each airport’s needs to support flights from planning to departure. It differentiates itself by offering an end-to-end suite of capabilities in one provider, enabling centralized management of diverse services for a smoother operation. Its goal is to help customers succeed in the competitive air travel industry by providing consistently high-quality services that give them an operational edge.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 1997

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