Inside Sales Representative

Overview

We are looking for a Malay speaking Inside Sales Specialist to acquire, onboard, and support premium sellers on an e-commerce platform.

In this target-driven role, you will be responsible for identifying and acquiring new sellers, guiding them through the onboarding process, and helping both new and existing sellers grow their businesses on the platform.

You will work closely with sellers to improve product listings, increase participation in promotional campaigns, and identify opportunities to drive sales and engagement. The role combines seller acquisition, seller incubation, and ongoing account management, making it ideal for a commercially driven professional with strong communication skills and an interest in e-commerce.

Qualifications

• Native Malay language proficiency is mandatory.
• English B2 level or above with strong verbal and written communication skills.
• Bachelor's degree + minimum 2 years of full-time work experience, or
• Qualification below a bachelor's degree + minimum 5 years of full-time work experience.
• Minimum 2 years of inside sales/sales experience. E-commerce sales experience is required. 
• Experience in seller acquisition, onboarding, incubation, or virtual key account management is highly relevant. 
• Strong verbal and written communication skills, including confidence in cold calling, consulting sellers, and presenting practical sales recommendations. 
• Ability to understand customer needs and connect them with relevant platform features and promotional opportunities. 
• Good time management and the ability to organize a daily sales pipeline and maintain consistent follow-up. 
• A client-focused approach, ownership of business goals, and a strong interest in e-commerce and social media. 
• Ability to work collaboratively in a fast-paced, evolving, target-driven environment. 

Responsibilities

• Acquire new sellers through cold calling and marketing-qualified leads, including businesses selling on other e-commerce platforms. 
• Guide sellers through sign-up, onboarding documentation, shop set-up, and product publication. 
• Understand sellers’ needs and advise on product listings, photographs, pricing, promotions, and relevant platform tools. 
• Encourage participation in campaigns, flash sales, and free-delivery promotions to improve seller sales and engagement. 
• Support newly onboarded sellers to build sales and help existing low-revenue sellers improve performance through ongoing consultation. 
• Manage and prioritize a seller portfolio, identify growth opportunities, and follow up consistently toward agreed sales and activity targets.