Full-Time

Technical Account Manager

Enterprise

Updated on 2/22/2025

Altana AI

Altana AI

201-500 employees

AI-powered platform for supply chain management

Data & Analytics
AI & Machine Learning

Compensation Overview

$100k - $160kAnnually

+ Equity Grants + Bonus + Variable Compensation Plan

Senior

Brooklyn, NY, USA

Candidates must be within commuting distance from our Williamsburg office.

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis

You match the following Altana AI's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of account management experience, ideally working with a complex data platform
  • Strong understanding of SaaS financial metrics, allowing you to make data-informed decisions
  • Ability to establish positive relationships and influence others
  • Excellent communication and interpersonal skills, balancing approachability with persistence
  • Good judgment and a willingness to dive into the nitty-gritty to achieve team objectives
Responsibilities
  • Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings
  • Assist customers with in-depth analysis to optimize their experience and results
  • Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues
  • Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams
  • Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality
  • Be held accountable for effectively synthesizing and communicating feedback to the product team
  • Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities
Desired Qualifications
  • Experience in the supply chain and logistics industry is a plus, although not required

Altana AI offers a platform called Altana Atlas, which provides an intelligent view of the global supply chain using artificial intelligence. This platform automates tasks, assists in searches, and enables real-time collaboration among stakeholders. It helps businesses like manufacturers and retailers improve their resilience, sustainability, and compliance while preventing supply chain disruptions. Altana AI distinguishes itself by leveraging insights from over 120 million supply chain links, with a significant amount coming from proprietary data.

Company Size

201-500

Company Stage

Series C

Total Funding

$314.7M

Headquarters

New York City, New York

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Altana raised $200M, reaching a $1B valuation, indicating strong investor confidence.
  • Partnerships with Maersk and UK Government expand Altana's market reach and credibility.
  • Growing demand for supply chain visibility boosts Altana's business potential.

What critics are saying

  • Increased competition from AI-driven platforms may erode Altana's market share.
  • Rapid AI advancements require continuous R&D investment, straining financial resources.
  • Stringent data privacy regulations could limit access to proprietary data.

What makes Altana AI unique

  • Altana AI offers a unique, intelligent map of the global supply chain.
  • The platform integrates AI for real-time collaboration and decision-making.
  • Altana's proprietary data enhances supply chain visibility and risk management.

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Benefits

Comprehensive healthcare package

Paid parental leave of 3 months for the primary caregiver and 1 month for the secondary caregiver

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

5%

2 year growth

-1%
LinkedIn
Dec 11th, 2024
Trust The Truth - 2025 the year of connectivity and interoperability

This year at the successful World Customs Organization (WCO) Technology Conference and Exhibition in Rio de Janeiro, Maersk together with its partner Altana launched its 'Maersk Trusted Value Chains Powered by Altana' model.

BYK Instruments
Oct 30th, 2024
Imaginant Inc. | BYK Instruments

Imaginant

Pulse 2.0
Aug 11th, 2024
Altana Raises $200M, Hits $1B Valuation

Altana, a Value Chain Management System company, raised $200 million in a Series C funding round led by Thomas Tull’s US Innovative Technology Fund (USIT), with participation from March Capital, Generation Investment Management, Salesforce Ventures, Friends and Family Capital, and existing investors including GV, Activate Capital, Floating Point, and OMERS Ventures. This round brings Altana’s valuation to $1 billion.

Pulse 2.0
Aug 11th, 2024
Altana: Value Chain Management System Company Raises $200 Million (Series C) At $1 Billion Valuation

Value Chain Management System company Altana announced a $200 million Series C investment led by Thomas Tull's US Innovative Technology Fund (USIT).

FreightWaves
Jul 30th, 2024
Altana becomes FreightTech's next unicorn after closing Series C

Global supply chain management system Altana has reached unicorn status - a $1 billion valuation - after closing a $200 million Series C investment led by the US Innovative Technology Fund (USIT) with participation from March Capital, Generation Investment Management, Salesforce Ventures, and Friends & Family Capital.