speakit

Digital dictation and speech recognition solutions

Dutch Customer Success Specialist - Dutch

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listed

About the Job

Requirements

Native-level Dutch and English fluency at B2 level.
Customer support experience is an advantage, not a requirement.
Applicants must be EU citizens or have a work permit for Portugal.
Strong communication and problem-solving skills.
Self-motivation, proactivity, and collaboration.

Responsibilities

Respond to customer inquiries by phone and email, providing accurate product and service guidance.
Review customer requests, make informed decisions, and take action.
Identify opportunities to improve the client experience and share suggestions with the team.
Track trends and help prevent recurring client issues.

Desired Qualifications

Customer support experience is a plus.

Dutch Customer Success Specialist - Lisbon

speakit · Lisbon, Portugal · Full-time · Posted 2025-09-17

Workplace: on_site

Department: Dutch

Description

Work fully remote and kickstart your career with top global brands!

Join our client’s multicultural team and help businesses thrive by providing expert guidance. You’ll support clients through calls and emails, ensuring a smooth experience and satisfaction at every touchpoint.

Responsibilities:

Respond to customer inquiries via phone and email, providing accurate product and service guidance.
Review customer requests, make informed decisions, and take action.
Identify areas to improve client experience and share suggestions with your team.

Track trends and help prevent recurring issues for clients.

Requirements

Native Dutch and fluent English (B2)
Customer support experience is a plus
Strong communication and problem-solving skills
Self-motivated, proactive, and collaborative
EU citizenship or work permit for Portugal

Benefits

Private health insurance since day one.
Career mentoring and personal development programs
Equipment provided by the company
Multicultural environment with colleagues from 75+ nationalities

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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