A bachelor's degree in Business Administration, Facilities Management, Operations Management, Hospitality, or a related field, or an equivalent combination of education, training, and experience that provides the necessary knowledge, skills, and experience.
At least five years of experience in corporate services, facilities operations, workplace services, hospitality operations, or related operational management roles.
Experience managing vendors, workplace operations, and service contracts.
Proficiency with Microsoft Office Suite and workplace or facilities management systems.
Knowledge of workplace safety and regulatory compliance standards.
Cultural competency and the ability to communicate effectively in a culturally sensitive manner with individuals and groups from diverse backgrounds.
Strong organizational, project management, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Responsibilities
Oversee day-to-day workplace and support operations across the organization to maintain a safe, efficient, well-maintained environment for employees, visitors, and business operations.
Oversee space utilization planning and seating assignments to support operational needs, employee experience, and organizational growth.
Coordinate office moves, departmental relocations, and reconfigurations with internal stakeholders and external vendors.
Partner with Facilities, HR, IT, and operational leadership on workplace planning initiatives.
Oversee workplace hoteling, including scheduling and booking temporary cubicles and office spaces for onsite employees, and coordinate post-use cleaning and workspace readiness.
Manage registration and tracking for employee vehicles, electric vehicles, eBikes, and eScooters, including recordkeeping, permit coordination and distribution, and compliance with workplace transportation and safety policies.
Manage daily mailroom and distribution operations, including incoming and outgoing mail, packages, courier services, and internal deliveries.
Establish and maintain service standards and operational procedures for mail handling and distribution.
Coordinate with shipping and courier vendors to ensure timely and cost-effective service delivery.
Monitor operational efficiency and identify process improvement opportunities.
Oversee office-supply inventory, distribution, and replenishment in the mailroom; coordinate supply orders with the warehouse to maintain adequate stock and timely fulfillment.
Oversee the planning and execution of internal meetings, events, and corporate functions.
Coordinate event logistics, including room and space reservations, catering, room setup, audiovisual support, event breakdown, and post-event cleanup.
Partner with internal stakeholders to ensure events are executed professionally and efficiently.
Manage relationships with event-related vendors and service providers.
Serve as the primary point of contact for cafeteria and food service vendors.
Oversee day-to-day food service operations to ensure quality, cleanliness, safety, and customer satisfaction.
Monitor vendor performance against contractual obligations and service-level expectations.
Coordinate resolution of issues involving food quality, service delivery, sanitation, and employee concerns.
Participate in contract reviews, renewals, and vendor performance evaluations.
Support compliance with workplace safety, health, sanitation, and regulatory requirements.
Coordinate and participate in inspections, audits, and compliance reviews conducted by internal teams and external agencies.
Track, document, and facilitate corrective actions for identified findings and deficiencies.
Maintain accurate compliance records, reports, and supporting documentation.
Partner with Environmental Health & Safety, Facilities, Security, and operational leadership on workplace safety initiatives and regulatory readiness.
Manage third-party vendors and service providers to ensure quality performance and contractual compliance.
Develop and maintain operational procedures, service standards, and workflow documentation.
Monitor budgets and expenses associated with workplace services and vendor contracts.
Maintain filing and recordkeeping systems for contracts, work orders, invoices, vendor documentation, and other operational records.
Identify and implement operational improvements to enhance efficiency and service delivery.
Responsibilities
The Manager, Corporate Services is responsible for overseeing day-to-day workplace and support operations across the organization, ensuring a safe, efficient, and well-maintained environment for employees, visitors, and business operations. This role manages space utilization and seating coordination, mailroom operations, workplace events and catering, cafeteria and food service vendor management, and regulatory and safety compliance activities.
The ideal candidate is a highly organized operational leader with strong vendor management, facilities coordination, and compliance experience who can effectively balance service delivery, operational efficiency, employee experience, and regulatory requirements.
Workplace & Space Management
Oversee space utilization planning and seating assignments to support operational needs, employee experience, and organizational growth.
Maintain accurate seating plans, occupancy records, and workspace allocation data, including oversight of office assignments and key distribution.
Coordinate office moves, departmental relocations, and reconfigurations with internal stakeholders and external vendors.
Partner with Facilities, HR, IT, and operational leadership to support workplace planning initiatives.
Oversee workplace hoteling operations, including the scheduling and booking of temporary cubicles and office spaces for onsite employees, and coordinate post-use cleaning and readiness of workspaces to ensure a clean, organized, and professional environment.
Manage registration and tracking processes for employee vehicles, EVs, eBikes, and eScooters, including recordkeeping, permit coordination and distribution, and compliance with workplace transportation and safety policies.
Mailroom & Logistics Operations
Manage daily mailroom and distribution operations, including incoming/outgoing mail, packages, courier services, and internal deliveries.
Establish and maintain service standards and operational procedures for mail handling and distribution.
Coordinate with shipping and courier vendors to ensure timely and cost-effective service delivery.
Monitor operational efficiency and identify opportunities for process improvement.
Oversee inventory, distribution, and replenishment of office supplies maintained within the mailroom; coordinate supply orders with the warehouse to ensure adequate stock levels and timely fulfillment of organizational needs.
Event Coordination & Workplace Services
Oversee planning and execution of internal meetings, events, and corporate functions.
Coordinate event logistics, including room and space reservations, catering, room setup, audiovisual support, event breakdown, and post-event cleanup.
Partner with internal stakeholders to ensure events are executed professionally and efficiently.
Manage relationships with event-related vendors and service providers.
Cafeteria & Food Service Management
Serve as the primary point of contact for cafeteria and food service vendors.
Oversee day-to-day food service operations to ensure quality, cleanliness, safety, and customer satisfaction.
Monitor vendor performance against contractual obligations and service level expectations.
Coordinate issue resolution related to food quality, service delivery, sanitation, and employee concerns.
Participate in contract reviews, renewals, and vendor performance evaluations.
Regulatory, Safety & Compliance
Support organizational compliance with applicable workplace safety, health, sanitation, and regulatory requirements.
Coordinate and participate in inspections, audits, and compliance reviews conducted by internal teams and external agencies.
Track, document, and facilitate corrective actions for identified findings and deficiencies.
Maintain accurate compliance records, reports, and supporting documentation.
Partner with Environmental Health & Safety, Facilities, Security, and operational leadership to support workplace safety initiatives and regulatory readiness.
Vendor & Operational Management
Manage third-party vendors and service providers to ensure quality performance and contractual compliance.
Develop and maintain operational procedures, service standards, and workflow documentation.
Monitor budgets and expenses associated with workplace services and vendor contracts.
Maintain accurate filing and recordkeeping systems for contracts, work orders, invoices, vendor documentation, and other operational records.
Identify and implement operational improvements to enhance efficiency and service delivery.
Qualifications
Education:
Bachelor’s degree in Business Administration, Facilities Management, Operations Management, Hospitality, or a related field.
Related Experience:
Minimum of 5 years of experience in corporate services, facilities operations, workplace services, hospitality operations, or related operational management roles.
Experience managing vendors, workplace operations, and service contracts required.
Knowledge:
Proficiency with Microsoft Office Suite and workplace/facilities management systems.
Knowledge of workplace safety and regulatory compliance standards.
Skills:
Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
Strong organizational, project management, and problem-solving skills.
Excellent interpersonal and communication skills with the ability to interact effectively across all levels of the organization.
Operational Excellence.
Vendor & Contract Management.
Regulatory Compliance.
Customer Service Orientation.
Attention to Detail.
Communication & Collaboration.
Problem Solving & Decision Making.
Organizational & Planning Skills.
Continuous Improvement Mindset.
Abilities:
Ability to manage multiple priorities in a fast-paced operational environment.
Any combination of education, training, and experience equivalent to the requirements above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.
For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $95,000 p/yr. to $105,000 p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.
Overview
Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.