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Diversified Services Network

Career Coach

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeEvansville, IN, USA$18.42 - $20 /hr

About the Job

Requirements

  • An associate’s degree from an accredited university or college, or 12 months of related work experience.
  • Excellent verbal and written communication skills.
  • Demonstrated customer service skills.
  • Familiarity with the communities being served, including knowledge and understanding of local needs and resources.
  • One to three years of experience in workforce development or related programs is preferred.
  • Frequent local travel is required.

Responsibilities

  • Manage a caseload of participants and provide work-readiness counseling and mentoring.
  • Assess participant competencies, work history, educational attainment, skills, and abilities; identify challenges to finding employment and prompt participants to find solutions.
  • Conduct regular ongoing individual meetings with participants regarding job search, education, job retention, and job readiness.
  • Complete an individualized overview of available services and work with participants to create employment plans for short- and long-term goals.
  • Maintain information about area resources and employers.
  • Ensure participant accountability and attendance, and track and maintain employment-retention goals.
  • Provide government agencies with prompt notification when a participant has lost employment or had their hours reduced.
  • Maintain scheduled, periodic contact with participants in a variety of locations to assess job-retention and advancement issues.
  • Provide participants with information about available training and jobs that can lead to advancement.
  • Monitor participant progress throughout the program cycle, from referral through retention and advancement, and support participants in achieving self-sufficiency.
  • Prepare, organize, and maintain accurate, updated electronic and paper participant files documenting the full program history, including logs of supportive services issued.
  • Provide case management focused on preparing customers for employment that leads to self-sufficiency.
  • Facilitate customer access to training, education, employment services, and job-specific information, and provide case management at the appropriate level.

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