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Gentrack

Software solutions for utilities and airports

PMO Business Applications Specialist

Full-TimeUpdated on 10/23/2026
No salary listed
Senior
Pune, Maharashtra, India
Hybrid
IT OperationsEnterprise Applications

About the job

Requirements
  • Experience supporting ERP systems, preferably NetSuite.
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Experience in user administration, data maintenance, and business process support.
  • Ability to manage multiple priorities with strong attention to detail.
  • Five to seven years of experience independently managing complex business application support activities and critical support requests across NetSuite and related systems.
Responsibilities
  • Manage user access, roles, permissions, and employee lifecycle administration.
  • Support project administration, including setup, maintenance, and closure.
  • Maintain billing, pricing, labour costs, and business master data.
  • Support resource allocation, work calendars, and NetSuite administration.
  • Ensure data integrity through validation, reporting, and dashboard maintenance.
  • Provide Jira user support and issue resolution where required.
  • Support PMO governance and maintain Confluence documentation.
  • Produce and maintain operational reports, dashboards, and management reporting.
  • Support reporting requests, data analysis, and KPI tracking.
  • Ensure data quality through validation, governance, and continuous improvement.
  • Support timesheet administration, including investigations, approvals, corrections, transfers, and bulk updates.
  • Ensure process compliance, governance, and audit requirements.
  • Act as the primary escalation point for complex issues, investigations, and business-critical processes.
  • Take ownership of high-priority incidents, service requests, system administration, and operational support activities.
  • Work directly with business stakeholders to understand requirements, provide solutions, and ensure effective service delivery.
  • Provide mentoring, knowledge sharing, and guidance to team members while remaining actively involved in day-to-day support activities.
  • Identify and drive process improvements, automation opportunities, and operational efficiencies.
  • Support governance, reporting, performance management, and continuous improvement initiatives.
  • Contribute to system enhancements, testing, documentation, and implementation activities as required.
Desired Qualifications
  • Experience with Jira or Jira Service Management.
  • Experience in PMO, project administration, finance, or business operations support.
  • Knowledge of billing, project accounting, timesheets, and resource management.
  • Experience with Confluence, reporting tools, or ITIL/service management practices.
  • Experience supporting professional services or project-based organisations.

About the company

Gentrack provides software platforms for utilities and airports to manage their operations. It helps utility companies with billing, customer engagement, and operational efficiency, and extends to airport needs as well. The products are cloud-based software suites that integrate customer data, billing workflows, and operational processes to streamline how utilities and airports interact with customers and run their networks. What sets Gentrack apart is its focused specialization in utilities and airports, long-term customer relationships, and a track record of adapting to regulatory changes while expanding capabilities—supported by an IPO to fund growth. The company's goal is to help utilities and airports navigate modern infrastructure by delivering reliable, scalable software that improves billing accuracy, customer experience, and operational performance.

Company Size

501-1,000

Company Stage

IPO

Headquarters

Auckland, New Zealand

Founded

1989

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Simplify's Take

What believers are saying

  • H1 FY26 recurring revenue rose 11.6% to NZ$85.3 million, despite flat total revenue.
  • Cash was NZ$73.2 million on 31 March 2026, funding Factor, DTP, and buybacks.
  • MUFG bought 6.584% and Gentrack targets three to four deals by March 2027.

What critics are saying

  • H1 FY26 EBITDA fell to NZ$7.9 million after project delays and lower non-recurring sales.
  • Factor and DTP integration threatens execution while management chases mid-2027 cross-sell targets.
  • North America failure leaves Gentrack trapped in small ANZ and UK markets, limiting scale.

What makes Gentrack unique

  • Gentrack owns niche utility and airport software, avoiding crowded horizontal SaaS competition.
  • Its g2 platform combines billing, customer, and asset workflows for complex regulated utilities.
  • Veovo and Factor deepen airport operations and energy pricing expertise across 150-plus airports.

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Benefits

  • Flexible Work Hours
  • Remote Work Options
  • Training Programs

Growth & Insights and Company News

6 month growth

9%

1 year growth

11%

2 year growth

11%
Reseller News
Oct 20th, 2026
Gentrack secures billing software contract with Australia's Momentum Energy.

Gentrack secures billing software contract with Australia's Momentum Energy. 20 Oct 2026 2 mins Gas and electricity retailer chose Gentrack to support over 200,000 connections due to its strong track record, AI focus and Salesforce integration. Listed utility software developer Gentrack Group has secured a contract with Australian gas and electricity retailer Momentum Energy for its cloud-based g2 billing offering. In a statement released to both New Zealand's Stock Exchange (NZX) and the Australian Securities Exchange (ASX), Gentrack said Momentum Energy will use g2 to simplify its technology landscape, reduce the cost to serve and create a scalable foundation for future innovation, digital experiences and AI driven efficiencies Momentum Energy contracted Gentrack to support its over 200,000 residential and business meter points across Australia following a competitive evaluation. According to the statement, it chose Gentrack for its delivery record in the Australian energy market, strong regulatory compliance model, and integration with Salesforce. "This transformation represents a significant investment in the future of our business," said Momentum Energy interim CEO Danny Moore in the statement. "We selected Gentrack because of its deep understanding of the energy market together with a proven implementation approach and success track record, strong AI focus, and a close integration with Salesforce." Momentum joins a growing community of utilities across Australia and New Zealand that trust Gentrack to modernise mission critical customer and billing platforms, the company said. "Momentum Energy has a clear vision for the future and a strong commitment to delivering greater sustainability, cost efficiency and operational simplicity for its customers, while enabling future growth and innovation," said Gentrack chief executive officer Gary Miles. "As a forward-thinking and innovative energy retailer, Momentum's ambitions and values align closely with our own. With a 100 per cent transformation success record, we look forward to working closely with the Momentum team to deliver another successful transformation and build a strong foundation for its future." Gentrack's reported a 119 per cent surge in profits to $20.9 million in its 2025 financial year, even though revenue only increased by 8 per cent to $230.2 million. The results were driven by strong recurring revenue growth across both its utilities and airports divisions, Gentrack said at the time. Don't miss a thing Join the Reseller News mailing list for daily news on the IT channel, covering business, technology, products, and services. by Louis van Wyk Senior Reporter Louis van Wyk is a freelance journalist based in the Central North Island, and a former staff reporter and editor at Reseller News New Zealand. He started his career as a local government and crime reporter in South Africa.

Gentrack
Aug 11th, 2026
Gentrack Board changes.

Gentrack Board changes. Director Retirements Gentrack Group Limited has announced that long-standing Directors, Fiona Oliver and Stewart Sherriff, will retire from the Board of Directors of Gentrack on 14 August 2026 and 31 December 2026 respectively. Fiona Oliver, who joined the Gentrack Board in February 2019, has advised that she will retire as a Director after seven years of service. Gentrack Chair Andy Green said, 'Fiona has made an outstanding contribution to Gentrack during her tenure, including as Chair of the Audit and Risk Committee and as Interim Chair of the Board. Her deep governance expertise, sound judgement and commitment have been highly valued by the Board and management team. Gentrack thank Fiona for her significant contribution to Gentrack. Stewart Sherriff was appointed to the Gentrack Board in October 2020 and was due to retire by rotation under the NZX Listing Rules at the next Annual Shareholder Meeting. However, following the successful completion of the Board's succession and renewal programme, Stewart has elected to bring forward his retirement to the end of the year. Chairman Andy Green noted that, 'Throughout Stewart's tenure, he has brought his experience of scaling businesses as a Chief Executive to the Board and Gentrack has benefited greatly from this wisdom. Gentrack thank Stewart for his contribution'. Director Appointments As part of the Board's ongoing succession and renewal programme, a global search was undertaken to identify candidates whose skills, experience and perspectives align with Gentrack's strategic priorities and future growth opportunities. Following a successful search, the Board is pleased to announce the appointments of Stewart Taylor, Laurence Lafont, and Trond Straume as independent non-executive directors of Gentrack: * Stewart Taylor, based in New Zealand, brings more than 25 years' experience across a range of senior finance and executive leadership roles. He is currently Chief Financial Officer of NZX (and ASX foreign exempt) listed Spark New Zealand, one of New Zealand's leading telecommunications and digital services companies. Stewart will assume the role of Chair of Gentrack's Audit and Risk Committee. * Laurence Lafont, based in Paris, France, is an experienced global technology executive with extensive leadership experience across cloud computing, telecommunications, enterprise software and digital transformation. Her career to date, includes senior roles with Oracle and Nokia, as well as Chief Operating Officer of Microsoft France and Vice President, Strategic Industries EMEA at Google Cloud. Laurence is building a portfolio governance career and currently holds independent director roles in the technology and engineering sectors. * Trond Straume, based in Switzerland and Norway, is a technology executive with deep expertise in enterprise software, industrial technology, energy systems and digital transformation. He has extensive experience leading software businesses through growth, mergers and operational transformation. Trond is currently a Managing Director at Partners Group AG, where he focuses on technology investments, portfolio value creation and AI transformation initiatives. He is also a board member of Cloudflight (a European digital transformation and software engineering company), and Chairman of Green Data Center Technologies (a company focused on sustainable data centre solutions). On the recent appointments, Chair Andy Green said, 'Gentrack is delighted to welcome Stewart, Laurence and Trond to the Gentrack Board. Collectively, they bring a highly complementary mix of expertise across key sectors and disciplines that align closely with Gentrack's operations. As Gentrack continues to execute on its growth strategy and strengthen its position as a leading provider of software to utilities and airports globally, their experience leading and governing technology businesses at scale will be invaluable.' The appointments take effect 14 August 2026.

Yahoo Finance
Jun 17th, 2026
Gentrack revenue dips 1.7% to $110M despite 11.6% recurring revenue growth

Gentrack Group reported mixed results with revenue declining 1.7% to $110 million, whilst recurring revenue grew 11.6% to $85 million. The company's Veovo business segment performed strongly, with revenue up 3% and recurring revenues increasing 30%. The ASX-listed software company maintains a cash position of $73.2 million and targets an EBITDA margin of 15% to 20% medium-term. Gentrack acquired Factor for $24 million enterprise value, with a potential $10 million earnout. The company experienced first-half cash outflow of $11.6 million but expects to be cash generative for the full year. Non-recurring revenues declined due to sales delays attributed to customer M&A activity and regulatory changes. Gentrack is investing in AI technologies to automate operations and aims to secure three to four deals from its pipeline by March 2027.

Gentrack
May 18th, 2026
Gentrack | Gentrack acquires Factor, embedding AI-powered pricing intelligence in the g2 platform

Gentrack Group Limited (NZX/ASX: GTK) has completed the acquisition of Factor, a New Zealand-founded business proven in developing software.

Finnews Network
May 17th, 2026
Gentrack acquires Factor for $14.6M to enhance AI-driven energy pricing capabilities

Gentrack Group has acquired New Zealand-based Factor for NZ$24 million, with a potential NZ$10 million earn-out tied to achieving approximately NZ$17 million in annual recurring revenues within three years. The acquisition was completed on 15 May 2026. Factor specialises in on-demand energy pricing software using machine learning to manage commercial electricity contracts at scale, serving customers in Australia and the UK. The acquisition will integrate Factor into Gentrack's utilities business, enhancing its g2 energy retail platform. Funded from existing cash reserves, the deal is expected to have limited revenue impact for FY26 but aims to be earnings accretive by FY28. Factor will retain its brand for standalone sales whilst benefiting from Gentrack's global customer base and distribution capabilities.