Senior Product Manager
Virtual Desktop Infrastructure Integration
Updated on 4/8/2024
Five9

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Data & Analytics
AI & Machine Learning

Company Stage

Series D

Total Funding

$126.6M

Founded

2001

Headquarters

San Ramon, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

26%
Locations
San Ramon, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
Agile
Sales
Communications
Management
Marketing
SCRUM
CategoriesNew
Product Management
Product
Requirements
  • Bachelor's degree in engineering or equivalent in computer science, engineering, or related field of study; MBA or advanced degree is a plus.
  • Proven experience (5+ years) in product management, with a focus on developing customer-facing products. Contact Center experience is a plus.
  • Experience with any of the VDI technologies VMWare, Citrix, Amazon WorkSpaces, Azure Virtual Desktops, Google Virtual Desktops is preferred.
  • Experience with voice technologies such as WebRTC and SIP is preferred.
  • Demonstrated success in leading cross-functional teams to deliver high-quality products on time and within scope.
  • Excellent analytical, problem-solving, and strategic thinking abilities.
  • Expert team skills and ability to cross functionally drive/influence work through others.
  • Effective communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.
  • Experience with Agile and/or Scrum methodologies.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.
Responsibilities
  • Roadmap Development: Develop, publish, and maintain a clear and prioritized product roadmap for VDI integration products. Identify industry trends, customer needs, and emerging technologies to drive product innovation.
  • Market Analysis: Conduct competitive analysis and stay current with industry trends related to VDI products. Identify opportunities for differentiation and areas of improvement for our offerings.
  • Cross-Functional Collaboration: Work closely with broader product team, engineering, design, and other teams to ensure successful product development and delivery. Foster effective communication and collaboration to achieve shared goals.
  • Product Development: Partner closely with Engineering to lead the end-to-end product development process by participating in sprint ceremonies (standups, grooming, retros, etc.). Understand customer needs and market trends and translate them into Features, Epics, User stories, and Acceptance Criteria.
  • Stakeholder Management: Build strong relationships with internal and external stakeholders. Collaborate with sales, marketing, and customer support teams to ensure alignment on product messaging, positioning, and customer satisfaction.
  • Product Launch and Monitoring: Plan and execute successful product launches, including communication plans and training materials. Track product usage, gather user feedback, and iterate on features to drive continuous improvement.
  • Customer-Centric: Establish relationships with customers (new and existing) to test new products and manage feedback effectively to favorably impact product outcomes. Provide product subject matter expertise in support of lead customer engagements, customer presentations, customer user group, and industry conferences.