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Mercier Consultancy Group

French Speaking Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent French, spoken and written, is essential.
  • A valid EU passport or valid Greek work permit is required.
  • Strong communication and interpersonal skills are required, ideally gained within the Customer Support Services industry.
  • A proactive attitude toward learning and professional development is required.
  • Ability to thrive in an international, on-site office environment based in Athens is required.
  • Confidence using modern technology and digital support tools is required.

Responsibilities

  • Provide technical and general support to French-speaking customers regarding Canon products.
  • Resolve customer inquiries through various communication channels to maintain customer satisfaction.
  • Accurately document all interactions in the customer relationship management system.
  • Collaborate with international teams to troubleshoot issues and provide effective solutions.
  • Act as the first point of contact for clients seeking assistance and promote brand loyalty.
  • Stay updated on Canon product launches and technical advancements to provide expert guidance.
  • Handle customer complaints with empathy and professional resolution techniques.

About the Company

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