People Operations Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

The Role

As the People Operations Manager, you will be the custodian of our regional HR service delivery model. You will lead a talented team to ensure a high-performing, consistent, and highly efficient HR service across all countries in our scope.

Your mission will be to maintain a clear line between strategic support and transactional administration, leveraging data, technology, and continuous improvement methodologies to elevate the employee experience.

Key Responsibilities

Drive Continuous Improvement:

• Lead the implementation of regional operational improvements using LEAN methodology.
• Standardize regional templates, operating procedures, and service standards while respecting legitimate local requirements.
• Maintain a regional HR Operations improvement backlog to ensure our service model evolves with business needs.

Manage Operations & Performance:

• Oversee Tier 0 and Tier 1 support services, ensuring high accuracy, quick resolution times, and robust customer satisfaction (SLA management).
• Actively monitor operational dashboards and monthly performance metrics to mitigate risks.

Lead & Empower the Team:

• Build a customer-focused, lean culture of accountability and high performance.
• Set clear KPIs, support professional development, and act as the primary operational escalation point for HRBPs.

Champion Digital & Tech Solutions:

• Act as the business owner for key HR technologies, including Workday HCM, Enboarder, and Time Management tools.
• Collaborate closely with IT and HRIS to optimize systems, manage testing, and handle integration processes.

Governance, Risk & Vendor Management:

• Ensure strong compliance with local employment laws and robust internal operational controls.
• Manage key vendor relationships against established SLAs, ensuring contract compliance and efficient budget tracking.
• Experience

Experience

• 8+ years of regional HR Operations, HR Shared Services, or HR Service Delivery experience.
• Proven track record of managing and developing high-performing HR Operations teams through operating-model transformations.
• Strong continuous improvement/process optimization experience (LEAN methodology is highly regarded).
• Excellent analytical capabilities, root-cause analysis, and executive reporting.
• High comfort level with HR systems, particularly Workday HCM.

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