Facility Coordinator - Guest Service

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Facility Coordinator provides day-to-day facilities management and workplace operations support within the client environment. This role works closely with internal teams, vendors, property management, and client stakeholders to ensure efficient office operations, excellent customer service, and delivery of workplace services with minimal disruption to business activities. Responsibilities include supporting maintenance activities, vendor coordination, workspace support, reporting, and operational support while maintaining compliance with safety and service standards. This role may also provide coverage and support for mailroom operations, soft services, events, audio/visual needs, and invoice-related activities as needed.

What your day-to-day will look like:

• Own the reception desk, greeting visitors and employees professionally, managing sign-in procedures, and routing inquiries to the appropriate contacts in a timely manner.
• Maintain pantry and break room supplies by regularly checking inventory, restocking snacks, beverages, and related items, and coordinating with vendors or procurement as needed to prevent shortages.
• Provide general facilities support and continuous monitoring of office and facility operations, including inspections and issue resolution.
• Work within JLL and client CMMS systems to manage tickets, convert requests into trackable work orders, and ensure completion within established SLAs.
• Coordinate maintenance activities, vendor visits, and workplace services to ensure minimal disruption within the client environment.
• Support workspace setups, conference rooms, meetings, and special events as needed.
• Build strong working relationships with clients, landlords, vendors, and service providers to ensure service excellence and customer satisfaction.
• Assist with operational reporting, audits, purchasing activities, and budget-related tasks as requested by management.
• Provide backup coverage and support for mailroom operations, shipping/receiving activities, soft services coordination, audio/visual support, and invoice processing as needed.

Required Qualifications:

• High school diploma or equivalent required.
• Must be bi-lingual, English/Spanish speaker.
• 2+ years of experience in facilities management, property management, facility administration, or a related field.
• Experience using Microsoft Office applications and Computerized Maintenance Management Systems (CMMS).
• Strong organizational, communication, and customer service skills with the ability to multitask in a fast-paced environment.
• Ability to work independently and coordinate multiple priorities with attention to detail.
• Ability to support physical workplace activities including lifting up to 30 lbs., walking stairs, and handling workplace or shipping-related materials.

Preferred Qualifications:

• Experience supporting workplace services including conference rooms, events, vendor coordination, and mail services.
• Knowledge of commercial leases, contract documents, and building systems.
• Experience working within budget and time constraints.
• Industry experience within a corporate environment, third-party service provider, or consulting environment.
• Ability to provide executive summaries and communicate operational updates clearly to management and clients.
• Strong collaboration skills with vendors, facilities teams, and client stakeholders. 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Miami, FL

Job Tags:

Guest Service

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.