Fan Experience Team Member

JOB OVERVIEW

Unrivaled is seeking Seasonal Fan Experience Team Members to serve as the frontline ambassadors of the league during the 2026–2027 season. This role is responsible for greeting guests, providing clear and friendly guidance, assisting with ticketing and entry, supporting VIP and premium activations, and enhancing the overall in-venue environment.

Ideal candidates are high-energy, customer-service oriented, and passionate about creating extraordinary experiences for every fan.

JOB RESPONSIBILITIES:

• Street-to-Seat Engagement: Provide a warm welcome to fans; assist with directions, venue navigation, seating guidance, and general inquiries to ensure a smooth fan journey.
• Ticketing Support: Assist fans with mobile ticketing and scanning, troubleshoot entry issues, and direct fans to the appropriate service locations.
• Fan Experience Enhancement: Anticipate fan needs, respond quickly to questions or concerns, and create memorable touchpoints throughout the venue.
• VIP & Premium Experiences: Assist with VIP arrivals, premium lounge check-ins, hospitality activations, and exclusive experiences.
• Operational Support: Collaborate with game operations, security, ticketing, and venue staff to ensure a well-coordinated fan experience.
• Issue Resolution: Proactively identify fan needs, concerns, or operational issues and communicate them to supervisors for immediate action.
• Atmosphere Creation: Contribute to a positive, energetic, and inclusive environment that reflects the spirit and values of Unrivaled.
• Brand Ambassadorship: Represent Unrivaled with professionalism, enthusiasm, and a commitment to fan-first service.
• Perform additional responsibilities as assigned by the Fan Experience leadership team.

QUALIFICATIONS

• Minimum 18 years of age; high school diploma or equivalent required.
• Must be located in Miami, FL or have the ability to relocate, for the duration of the season. The company will not cover relocation expenses.
• Prior experience in guest services, hospitality, retail, entertainment, or sports preferred.
• Strong communication and interpersonal skills; ability to engage with fans of all ages.
• Strong problem-solving skills and comfort working in a fast-paced event setting.
• Professional, friendly, and team-oriented attitude
• Must be available for all Unrivaled home games and assigned events, including evenings and weekends, during the 2026–2027 season.
• Reliable, punctual, and professional with a strong work ethic.
• Able to maintain a high level of organization and attention to detail.
• Foreign language skills are a plus.

PHYSICAL DEMANDS

• Regularly required to stand, walk, bend, reach, and move throughout the facility.
• Must be able to lift and carry up to 30 lbs.
• Ability to work long shifts, including evenings and weekends.

COMPENSATION

• Hourly Rate: $20/hour
• Schedule: Part-time, approximately 15–25 hours per week (nights, weekends, and event days required)
• Season: January – March