IDEMIA

Secure identity credentials and payments

Information Technology Intern

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Internship · Summer 2027Oakville, ON, CanadaCA$25 /hr

About the Job

Requirements

Familiarity with the Microsoft Office productivity suite, including Word, Excel, PowerPoint, and Outlook.
Familiarity with Microsoft Teams and SharePoint.
Exposure to Microsoft Copilot and ChatGPT.
Experience with Windows 11 setup and administration.
Basic knowledge of computer hardware, operating systems, and networking fundamentals.
Strong problem-solving skills and attention to detail.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a team environment.
Familiarity with Jira or a similar ticketing system for support workflows.
Must be a university or college IT co-op student with a concentration in server, network, firewall, and physical security systems.

Responsibilities

Maintain and update inventory records for IT hardware, software, and physical security systems.
Patch and update Windows 11 systems to ensure security compliance.
Monitor and analyze system logs, including alarm system logs, to identify issues and patterns.
Troubleshoot and facilitate repair of laptops, desktops, cell phones, printers, and scanners.
Respond to and resolve end-user support tickets using various ticketing systems.
Provide first-level technical support.
Assist with filling out and processing purchase orders, shipping, and receiving computer equipment.
Support the team with other IT-related duties as assigned.

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

Maintain and update inventory records for IT hardware , software, and physical security systems
Patch and update Windows 11 systems to ensure security compliance
Monitor and analyze system logs, including alarm system to identify issues and patterns
Troubleshoot and facilitate repair of laptops, desktop, cell phones, printers, scanners
Respond to and resolve end-user support tickets using various ticketing systems
Provide first-level technical support
Assist with filling out and processing purchase orders, shipping, and receiving computer equipment
Support the team with other IT-related duties as assigned

Qualifications

Familiarity with the MS office productivity suite (Word, Excel, PowerPoint, Outlook)
Familiarity with MS Teams and SharePoint
Exposure to MS CoPilot and ChatGPT
Experience with Windows 11 setup and administration
Basic knowledge of computer hardware, operating systems, and networking fundamentals
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills
Ability to work independently and collaboratively in a team environment
Familiarity with Jira or similar ticketing system for support workflows
University or College IT Co-OP student with a concentration in server, network, firewall and physical security system

Important Dates:

Start Date: May 17, 2027

End Date: Aug 6, 2027

Note: This is a hybrid role, you must be able to travel to the office.

The Canada hourly rate for this position is $25.

About the Company

IDEMIA

Secure identity credentials and payments

IDEMIA provides secure identity and payment technologies that let people prove who they are and securely transact in the physical and digital world. Its products include biometric credentials like passports and driver’s licenses, as well as payment credentials for credit cards and mobile wallets. It combines biometrics, cryptography, and secure issuance to create trusted IDs and authentication systems used by governments and enterprises. Its goal is to be a global leader in secure identity and transaction technologies, enabling seamless, trusted interactions across the physical and digital worlds.

Company size: 10,001+
Company stage: Grant
Total funding: $300K
Headquarters: Paris, France
Founded: 2007

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