D-ploy

IT infrastructure services and management consulting

IT Onsite Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeWädenswil, SwitzerlandNo salary listed

About the Job

Requirements

Good knowledge of IT hardware and standard client devices.
Basic knowledge of standard software used in the workplace environment.
Interest in information technology and technical problem-solving.
Willingness to travel between assigned sites.
Fluent written and spoken German and English communication skills.
Candidates must declare a criminal record extract no older than three months.

Responsibilities

Provide and maintain stable local IT infrastructure with support from the Competence Center.
Deliver high-quality, friendly, and professional onsite support.
Ensure smooth daily IT operations at assigned locations.
Support users with local workplace hardware and site-related IT activities.
Work on assigned ITSM tasks and incidents.
Install, configure, replace, and maintain endpoint hardware and standard client devices.
Deliver, relocate, and set up IT workplaces and endpoint devices.
Provide onsite support for hardware-related workplace issues, including notebooks, desktops, docking stations, monitors, printers, peripherals, and meeting room equipment.
Perform basic troubleshooting for local IT issues and coordinate escalation to the Service Desk or responsible specialist teams when required.
Support local rollouts, device exchanges, and hardware refresh activities.
Visit all assigned sites regularly.
Maintain local IT documentation and coordinate local operational topics with internal stakeholders and suppliers.

IT Onsite Support Engineer (Heerbrugg 1st, 2nd level support, English, German)

D-ploy · Au, Switzerland · Full-time · Posted 2026-09-11

Workplace: on_site

Department: DPI

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Provide and maintain a stable local IT infrastructure with support from the Competence Center.
Deliver high-quality, friendly, and professional on-site support.
Ensure smooth daily IT operations at the assigned locations.
Support users with local workplace hardware and site-related IT activities.
Work on assigned ITSM tasks and incidents.
Install, configure, replace, and maintain endpoint hardware and standard client devices.
Deliver, relocate, and set up IT workplaces and endpoint devices.
Provide on-site support for hardware-related workplace issues, such as notebooks, desktops, docking stations, monitors, printers, peripherals, and meeting room equipment.
Perform basic troubleshooting for local IT issues and coordinate escalation to the Service Desk or responsible specialist teams when required.
Support local rollouts, device exchanges, and hardware refresh activities.
Visit all assigned sites regularly.
Maintain local IT documentation and coordinate local operational topics with internal stakeholders and suppliers.

Requirements

Good knowledge of IT hardware and standard client devices.
Basic knowledge of standard software used in the workplace environment.
Interest in information technology and technical problem-solving.
Service-oriented and structured way of working.
Good communication skills and a professional attitude.
Willingness to travel between assigned sites.
Fluent German and English (written and spoken) communication skills
Candidates have to declare Criminal record extract not older than 3 months

Benefits

Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits

Is IT in your DNA?

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About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

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